Wedding Event Manager

2 days ago


Coral Gables, Florida, United States HR Exchange Full time

The Wedding Coordinator plays a crucial role in managing and closing wedding leads and reservation requests at HR Exchange. This position focuses on delivering exceptional customer service to both Travel Partners and Direct Clients, ensuring seamless wedding experiences. The ideal candidate is bilingual in English and Spanish, with a background in hospitality and customer service. This is an hourly + commission position.

Key Responsibilities:

  • Respond promptly to inquiries and confirm wedding date availability.
  • Attend training sessions for Salesforce and Opera to enhance skills.
  • Coordinate with property managers to ensure smooth wedding logistics.
  • Handle date requests and cancellations efficiently in Salesforce.
  • Send contracts and payment links to couples and agents within 48 hours.
  • Maintain strong relationships with Sales and Wedding Managers.
  • Manage wedding deposits and reservations effectively in Salesforce.

Qualifications:

  • Bilingual in English and Spanish.
  • Proficient in Salesforce, Microsoft Office, Opera, and related software.
  • Excellent customer service and communication skills.
  • Ability to multitask and prioritize effectively.

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