Customer Service Representative

6 days ago

Teaneck, New Jersey, United States Telrite Holdings Full time
Job Description

**Job Summary**

The Dealer Support Agent will perform work remotely, primarily serving H2O Wireless retailers that operate on the H2O Direct retailer portal. The agent will take calls from retailers and customers, answering questions or addressing concerns they may have. Key responsibilities include handling inbound and outbound calls, listening to needs or issues, and providing helpful solutions to meet the current and future needs of the organization.

**Company Overview**

Telrite Holdings and its affiliates are admired and growing companies providing wireless services to a broad customer spectrum utilizing the nation's largest GSM networks. We offer an excellent compensation and benefits package, along with best-of-class support and stability. Benefits may include health, dental, vision, life, disability, 401(k) with company match, paid training, paid time off, employee discounts, and more.

**Responsibilities:**

  • Take inbound/outbound calls, provide accurate satisfactory answers to questions & concerns.
  • De-escalate situations involving dissatisfied customers, offering assistance and support.
  • Guide callers through basic troubleshooting, navigation of company website or using H2O Wireless products or services.
  • Review customer's accounts, providing updates and information about billing, transactions, orders or other account related items.
  • Collaborate with other customer care associates and leadership to improve customer services.

**Requirements:**

  • Excellent verbal and written communication skills.
  • Bilingual (Spanish and English)
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • Comfortable working in a fast-paced atmosphere.
  • Proficient with Microsoft office suite or related software.
  • High-speed reliable internet connection
  • A quiet and secure work space area
  • Ability to work independently.
  • Organizational/Detailed oriented skills.
  • Must be able to work at a personal computer station for prolonged periods.
  • Perform some repetitive motion activities.
  • Coordinate multiple tasks simultaneously.

**Education/Experiences:**

  • High school diploma or equivalent
  • 2 - 3 years in a call center environment, or 2 or more years of customer service experience.
  • Passion for delivering great customer service.
  • Solid problem-solving, troubleshooting skills.
  • Ability to multi-task with detail and accuracy

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