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Customer Support Specialist

2 months ago

Teaneck, New Jersey, United States One Hour Heating & Air Conditioning Full time

Join Our Team of HVAC Experts

Are you someone who values professionalism and reliability? Do you aspire to collaborate with top professionals in the HVAC sector? If you are dedicated to delivering exceptional customer experiences and pursuing a fulfilling career, you might be the perfect fit for our team.

POSITION OVERVIEW

This role involves responding to incoming client calls and overseeing the scheduling and dispatching of all service and maintenance appointments.

KEY RESPONSIBILITIES

  • Handle incoming client calls, recognizing that this is the client's first interaction with our company.
  • Maintain excellent communication with clients, ensuring a courteous and friendly demeanor at all times.
  • Ensure that every call is answered promptly, ideally before the third ring, using the approved company greeting and script.
  • Proactively inform clients if a technician will not arrive within the scheduled time frame.
  • Conduct outbound calls to club membership clients to confirm their satisfaction with any completed repairs.

MINIMUM QUALIFICATIONS

  • High school diploma or equivalent is required.
  • Strong verbal and telephone communication skills are essential.
  • Proficient computer skills are necessary.
  • Previous experience in customer service is preferred.

COMPENSATION

Annual salary ranges from $35,000 to $38,000.

Why Join One Hour Heating & Air Conditioning?

We prioritize making your experience with us as seamless as possible. Our team members are our greatest assets, and we believe in putting our employees first.

Benefits Include:

  • Competitive Pay: We believe that top performers deserve top compensation.
  • Flexible Scheduling: We understand the importance of work-life balance and offer flexible scheduling options.
  • Career Development: We provide extensive training programs that include technical training, virtual training, communication skills, sales techniques, and more.

If you possess a positive attitude, a strong work ethic, and take pride in your work, we would love to hear from you.

Note: Each franchise location operates independently, and all hiring decisions are made by the management of the respective franchise.