Customer Engagement Specialist

2 weeks ago

Teaneck, New Jersey, United States BOGOTA SAVINGS BANK Full time
Job Overview

Position Summary

The individual in this role, under general guidance and in alignment with established protocols, is tasked with delivering outstanding customer service while supporting the overall functioning of the branch. The Customer Engagement Specialist will collaborate with the Assistant and Branch Managers across all aspects of the Platform operations and will assist in coordinating all sales, business development, and service-related initiatives. When required, they will fulfill the responsibilities of a teller.

Note: Each Customer Engagement Specialist is assigned a primary branch but may be requested to assist at any of our other branches as needed. Flexibility to work at various locations is essential.

Key Responsibilities include, but are not limited to:

  • Overseeing daily branch operations in the absence of both the Branch Manager and/or the Assistant Branch Manager.
  • Ensuring high standards of Branch Service Quality and operational efficiency:
  • Consistently demonstrating exceptional customer service when interacting with clients.
  • Maintaining a professional demeanor at all times.
  • Continuously enhancing product knowledge to assist clients with their financial requirements.
  • Identifying opportunities for workflow improvements as necessary.
  • Resolving customer and account-related inquiries in a timely and professional manner.
  • Safeguarding customer confidentiality.
  • Accurately identifying all new and existing customers.
  • Opening all account products offered by the bank.
  • Executing transactional services, including stop payments, deposits, withdrawals, and other related transactions, ensuring thorough completion of each task.
  • Driving business development efforts:
  • Aiming to achieve sales targets through proactive cross-selling of additional products and services.
  • Identifying leads and further business opportunities during customer interactions.
  • Assisting the Branch Manager in outreach efforts to local businesses and community organizations to foster community engagement and enhance deposit growth.
  • Preparing and monitoring daily reports, assisting in budget management, and approving transactions requiring overrides.
  • Adhering to and executing the Bank's BSA program, including Customer Identification Program (CIP), ChexSystems, and OFAC processing, monitoring customer activity, and completing currency transaction reports as necessary.
  • Supporting the Branch Manager in maintaining a competitive focus within the branch by encouraging staff to promote the bank's product offerings through cross-selling initiatives.
  • Ensuring that all branch security and control measures are applied effectively.
  • Participating in all required training sessions and meetings.
  • Engaging in community involvement and local public relations activities as required.
  • Assisting with branch audits.

Supervisory Duties

Directly supervises a team of three tellers. Responsibilities include training staff, planning, assigning, and directing work, evaluating performance, rewarding and disciplining employees, addressing complaints, and resolving issues in accordance with organizational policies and applicable laws.

Required Competencies

To succeed in this role, candidates should demonstrate the following competencies:

  • Continuous Learning: Seeks feedback to enhance performance and pursues professional development opportunities.
  • Job Knowledge: Exhibits proficiency in required skills and knowledge, learns and applies new skills effectively.
  • Technology Proficiency: Adapts to new technologies and utilizes them to enhance productivity.
  • Attention to Detail: Demonstrates meticulousness in all tasks.
  • Problem Solving: Identifies and resolves issues promptly and effectively.
  • Customer Service: Manages challenging customer situations with professionalism.
  • Effective Communication: Clearly articulates ideas and listens actively.
  • Team Collaboration: Works cooperatively with others to achieve common goals.

Qualifications

To perform this role successfully, candidates must meet the following qualifications:

  • Bachelor's degree from an accredited institution; one to two years of relevant experience or training; or an equivalent combination of education and experience.
  • Strong language skills, including the ability to read and interpret documents, write routine reports, and communicate effectively.
  • Mathematical proficiency, including the ability to calculate figures and amounts such as discounts and percentages.
  • Reasoning ability to follow detailed instructions and address problems involving concrete variables.

Physical Demands

The physical demands for this position include regular communication, frequent sitting, and occasional standing and lifting of up to 25 pounds. Specific vision abilities required include close vision and depth perception.

Work Environment

The work environment is typically quiet, with reasonable accommodations available for individuals with disabilities.

  • Customer Service Specialist

    2 weeks ago

    Teaneck, New Jersey, United States BOGOTA SAVINGS BANK Full time

    Position OverviewThe individual in this role, operating under general guidance and adhering to established protocols, is tasked with delivering outstanding customer service while supporting the overall functionality of the branch. The Financial Services Representative will collaborate with the Assistant and Branch Managers in all aspects of the Platform...

  • Customer Service Specialist

    2 weeks ago

    Teaneck, New Jersey, United States BOGOTA SAVINGS BANK Full time

    Position OverviewThe individual in this role, under general guidance and in alignment with established protocols, is tasked with delivering outstanding customer service while supporting the overall functionality of the branch. The Universal Banker will collaborate with the Assistant and Branch Managers across all aspects of platform operations and will also...

  • Customer Service Banking Specialist

    2 weeks ago

    Teaneck, New Jersey, United States BOGOTA SAVINGS BANK Full time

    Position OverviewThe individual in this role, under general oversight and in accordance with established protocols, is tasked with delivering outstanding customer service while supporting the overall functionality of the branch. The Customer Service Banking Specialist will collaborate with the Assistant and Branch Managers in all aspects of the Platform...

  • Telecommunications Customer Support Specialist

    2 weeks ago

    Teaneck, New Jersey, United States Telrite Holdings Full time

    Job OverviewTelecommunications Customer Support SpecialistThe primary role of the Customer Support Specialist is to provide remote assistance to retailers associated with H2O Wireless through the H2O Direct retailer portal. This position involves managing inquiries from both retailers and customers, addressing their questions and resolving any issues they...

  • Retail Customer Support Specialist

    2 weeks ago

    Teaneck, New Jersey, United States Family Dollar Full time

    Position Overview:As a Customer Service Representative at Family Dollar, your primary role will be to deliver outstanding service to our customers. You will engage with customers, assisting them in selecting products that meet their needs.Key Responsibilities:1. Greet customers warmly and provide assistance with merchandise selection.2. Process transactions...

  • Staffing Specialist

    1 week ago

    Teaneck, New Jersey, United States Care-4-Me Full time

    Job DescriptionWe are looking for a Staffing Specialist to provide essential administrative support to our Human Resources department.Key Responsibilities:Schedule and assign field staff to ensure optimal patient care.Engage with families and patients to assess their needs and preferences, providing them with accurate scheduling information and follow-ups...

  • Customer Support Specialist

    2 weeks ago

    Teaneck, New Jersey, United States One Hour Heating & Air Conditioning Full time

    Join Our Team of HVAC ExpertsAre you someone who values professionalism and reliability? Do you aspire to collaborate with top professionals in the HVAC sector? If you are dedicated to delivering exceptional customer experiences and pursuing a fulfilling career, you might be the perfect fit for our team.POSITION OVERVIEWThis role involves responding to...

  • Retail Customer Support Specialist

    1 week ago

    Teaneck, New Jersey, United States Family Dollar Full time

    Position Overview:As a Customer Service Representative at Family Dollar, your primary role will be to deliver outstanding service to our customers. You will be the first point of contact, ensuring a welcoming atmosphere and assisting shoppers in their product selections.Key Responsibilities:1. Greet customers warmly and provide assistance with their...

  • Retail Customer Support Specialist

    2 weeks ago

    Teaneck, New Jersey, United States Family Dollar Full time

    Position Overview:As a Customer Service Representative at Family Dollar, your primary responsibility will be to deliver outstanding service to our customers. You will play a crucial role in enhancing the shopping experience by:Greeting Customers: Welcome each customer warmly and assist them in selecting products that meet their needs.Transaction Management:...

  • Customer Service Representative

    2 weeks ago

    Teaneck, New Jersey, United States BOGOTA SAVINGS BANK Full time

    Position OverviewThe individual in this role, operating under general guidance and adhering to established protocols, is tasked with delivering outstanding customer service while supporting the overall functionality of the branch. The Universal Banker will collaborate with the Assistant and Branch Managers across all aspects of platform operations and will...

  • Bergen County Neurology Specialist

    2 weeks ago

    Teaneck, New Jersey, United States Tandym Group Full time

    Join a leading healthcare organization in Bergen County as a Neurology Specialist.Position OverviewLocation: Bergen County, NJSpecialty: NeurologySchedule: Monday to Friday, with occasional Saturday shiftsOn-call Duties: 1 in 5Key Responsibilities:The Neurology Specialist will:Primarily operate in an outpatient setting with some inpatient duties.Assess and...

  • Elementary Education Specialist

    1 day ago

    Teaneck, New Jersey, United States Teaneck School District Full time

    Job Summary:We are seeking a highly qualified and dedicated Elementary Education Specialist to join our team at Teaneck School District. As a Grade 3 Instructional Leader, you will be responsible for creating a supportive and inclusive learning environment that fosters academic excellence and social growth.Key Responsibilities:Develop and implement engaging...

  • Kitchen Specialist

    2 weeks ago

    Teaneck, New Jersey, United States Sonic Full time

    Sonic Drive-In is seeking a committed Kitchen Specialist to become an integral part of our culinary team. In this role, you will be essential in ensuring that all food items are prepared and cooked to our exceptional quality standards. Your key responsibilities will include:Executing food preparation and portion controlOperating the grill and managing the...

  • Culinary Specialist

    2 weeks ago

    Teaneck, New Jersey, United States Sonic Full time

    Culinary Role at Sonic Drive-InWe are seeking a Culinary Specialist to become a vital part of our Sonic Drive-In team. In this role, your primary duty will be to prepare and present appetizing menu offerings, ensuring an exceptional experience for every customer.Preparing, cooking, and presenting a variety of menu itemsContinuously striving for personal and...

  • Branch Operations Specialist

    1 week ago

    Teaneck, New Jersey, United States BOGOTA SAVINGS BANK Full time

    Position OverviewThe Universal Banker, under general supervision and adhering to established protocols, is tasked with delivering outstanding customer service while supporting the overall functioning of the branch. This role involves collaboration with the Assistant and Branch Managers in managing all aspects of the Platform operations, as well as...

  • Traveling Nuclear Medicine Specialist

    2 weeks ago

    Teaneck, New Jersey, United States Genie Healthcare Full time

    Genie Healthcare is in search of a traveling Nuclear Medicine Specialist for an exciting opportunity. Position Overview & RequirementsSpecialty: Nuclear Medicine SpecialistDiscipline: Allied Health ProfessionalDuration: 13 weeks40 hours per weekShift: 8 hours, daytimeEmployment Type: TravelCandidates must possess a minimum of 2 years of relevant experience....

  • Culinary Specialist

    1 week ago

    Teaneck, New Jersey, United States Sonic Full time

    Culinary Position at Sonic Drive-InWe are seeking a dedicated Culinary Specialist to enhance our kitchen team at Sonic Drive-In. In this role, your primary duty will be to craft and assemble appetizing menu selections, ensuring each guest enjoys a remarkable dining experience.Preparing, creating, and packaging flavorful menu offeringsConsistently striving...

  • Branch Operations Specialist

    2 weeks ago

    Teaneck, New Jersey, United States BOGOTA SAVINGS BANK Full time

    Position OverviewThe Universal Banker operates under general supervision while adhering to established policies and procedures. This role is pivotal in delivering outstanding customer service and supporting the overall functioning of the branch. The incumbent will collaborate with the Assistant and Branch Managers across all aspects of the Platform...

  • Product Support Specialist

    4 days ago

    Teaneck, New Jersey, United States Hanwha Techwin America Inc Full time

    Job DescriptionJob Summary:Hanwha Techwin America Inc. is seeking a detail-oriented individual to join our Product Support Specialist Team. In this role, you will utilize your industry knowledge of IP Security hardware and software to resolve product-related support requests, providing in-depth assistance to customers.Key Responsibilities:Identify and...

  • Traveling Medical Imaging Specialist

    2 days ago

    Teaneck, New Jersey, United States American Traveler Full time

    Job DetailsAmerican Traveler is seeking a skilled Traveling Medical Imaging Specialist for a challenging assignment in a dynamic healthcare environment.Job ResponsibilitiesOperate and maintain advanced medical imaging equipment, including CT scanners, to produce high-quality diagnostic images.Collaborate with healthcare professionals to ensure accurate...