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Patient Services Coordinator

1 month ago


Honolulu, Hawaii, United States Waikiki Health Full time
Job Title: Patient Services Representative

Waikiki Health is seeking a highly skilled and compassionate Patient Services Representative to join our team. As a key member of our front office staff, you will play a vital role in ensuring the smooth operation of our medical office.

Job Summary:

The Patient Services Representative will be responsible for providing exceptional customer service to patients, community members, and staff. This includes verifying patient information, assisting with productivity, and working closely with clinical staff and medical providers.

Responsibilities:
  • Provide superior customer service to patients and associates in person and on the telephone.
  • Verify patient's information and assist with productivity.
  • Work closely with clinical staff and medical providers to ensure seamless communication.
  • Perform other duties as assigned.
Requirements:
  • High school graduate or equivalent.
  • Some post-secondary education is preferred.
  • CPR/BLS (Basic Life Support) Certification upon hire.
  • A minimum of one year working in a medical office with knowledge of medical terminology.
  • Basic knowledge of common medications and billing procedures preferred.
  • Familiarity with common software programs, (i.e., Windows-based programs).
  • Ability to quickly learn new systems.
  • Ability to communicate effectively with patients, community members, and staff members.
Benefits:
  • Health insurance (Employee only) 100% premium paid once eligible.
  • 13 Paid holidays.
  • Parking included.
  • 403(b) Retirement Plan Participation effective within 4 weeks of employment.
  • Matching is offered once eligible with a 3-year vesting period.
Perks:
  • HOLO Bus Pass benefits.
  • BIKI bike rental benefits.
  • Company Shirt.

Waikiki Health is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.