Master Mechanic Leader

2 weeks ago


San Francisco, California, United States YourMechanic Full time
Master Mechanic Advisor

At YourMechanic, we're seeking a seasoned Master Mechanic to join our team as a Master Mechanic Advisor. This is a unique opportunity for a skilled mechanic to utilize their automotive knowledge and background outside of a shop setting.

Key Responsibilities:
  • Handle escalated calls and process customer warranty claims, making judgment calls that best serve both the customer and the business.
  • Evaluate candidates applying to work with YourMechanic as mobile technicians.
  • Assess ongoing performance of the current mechanic team.
  • Act as the lead tech to support our team of mobile mechanics, aiding in troubleshooting complex diagnostics, providing advice on handling customer service issues, and supporting the day-to-day needs of the mechanic team.
Requirements:
  • Master Level Automotive Technician.
  • 10-15 years of experience working as a Master Mechanic in a dealership or independent shop.
  • Experience working as a Service Advisor providing customer support and handling warranty claims.
  • Experience leading interviews with technicians to assess skill level, experience, qualifications, and overall fit.
  • Ability to take ownership of work and multitask in a fast-paced environment.
  • Strong problem-solving and troubleshooting skills, both for tricky drivability diagnostic issues and for supporting a team of mobile mechanics out in the field facing unforeseen issues.
  • Sound judgment and the ability to make concise decisions.
  • Positive can-do attitude.
  • Is a team player and understands that there is no room for egos.


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