Master Mechanic Leader

17 hours ago


San Francisco, California, United States YourMechanic Full time

Job Summary:

YourMechanic is seeking a seasoned Master Mechanic to lead our team of mobile technicians as a Master Mechanic Advisor. As a key member of our operations team, you will be responsible for ensuring the quality and growth of our technician partners and customer experiences.

Key Responsibilities:

  • Handle escalated customer calls and process warranty claims, making informed decisions that balance customer satisfaction and business needs.
  • Evaluate candidates applying to work with YourMechanic as mobile technicians, assessing their skills, experience, and fit for the role.
  • Assess the ongoing performance of our current mechanic team, identifying areas for improvement and implementing solutions.
  • Act as the lead technical expert, supporting our team of mobile mechanics with troubleshooting, customer service, and day-to-day operations.

Requirements:

  • Master-level automotive technician with 10-15 years of experience in a dealership or independent shop.
  • Proven experience as a Service Advisor, handling customer support and warranty claims.
  • Leadership experience in conducting interviews with technicians to assess their skills, experience, and qualifications.
  • Ability to take ownership of work, multitask in a fast-paced environment, and make sound judgments.
  • Strong problem-solving and troubleshooting skills, with a positive can-do attitude and a team-oriented mindset.


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