Retail Sales Associate

2 months ago


Needham Heights, Massachusetts, United States Staples Full time
About the Role

We are seeking a highly skilled and customer-focused Cashier and Customer Service Representative to join our team at Staples. As a Cashier and Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Provide professional and welcoming customer service, including answering phones and directing customers to the appropriate department or person.
  • Ring up sales, process returns, bag items, and enroll customers in our loyalty program.
  • Connect with customers to understand their needs and present solutions.
  • Assist in resolving escalated issues with upset customers.
  • Perform other responsibilities as assigned, such as merchandising, replenishment, and store cleanliness.
Requirements
  • Able to work a flexible schedule based on the store's needs.
  • Must be able to engage and speak with customers.
  • Collaborate and work with other team members.
  • Ability to lift/move materials in the 10-50 pound range, climb ladders, stand, and walk continuously.
Preferred Qualifications
  • Customer service or cashier experience in a retail environment.
  • Ability to prioritize, multitask, detail-oriented, and highly observant.
About Us

Staples is a leading retailer of office supplies and services. We are committed to providing our customers with exceptional service and a positive shopping experience. As a Cashier and Customer Service Representative, you will be part of a dynamic team that is dedicated to delivering outstanding customer service and driving business results.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.



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