Theatre Operations Coordinator

2 days ago


Appleton, Wisconsin, United States The Marcus Corporation Full time
Theatre Operations Coordinator

We are seeking a highly motivated and detail-oriented Theatre Operations Coordinator to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our theatres.

Job Description:
  • Support Theatre Management: Provide support to our theatre management team in maintaining efficient theatre operations, including staff communication and goal achievement.
  • Guest Service: Serve as a first point of contact for guest concerns and assist with associate-related tasks such as coaching, training, and policy enforcement.

Essential Functions/Job Duties:

  • Communicate goals and objectives to associates through pre-shift meetings.
  • Assist management in repositioning team members during peak periods and according to show schedules.
  • Process voids, refunds, reserve seating swaps, and issue loyalty points for guest service reasons.
  • Reboot terminals to ensure scanning is 100% operational.
  • Be the first point of contact for guest concerns.
  • Maintain daily operations quality by meeting 'Best In Class' benchmarks.
  • Assist with projects including seat repair, training, inventory, and financial goal planning/execution.
  • Perform other duties assigned by the management team.

Requirements:

  • Possess strong interpersonal, verbal, and written communication skills.
  • Will to learn new skills, tasks, and software systems to meet industry demands.
  • Minimum six months experience in the theatre industry.

Estimated Salary: $40,000 - $55,000 per year, depending on location and experience. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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