Health Benefits Implementation Coordinator
4 days ago
We are seeking a highly skilled Health Benefits Implementation Coordinator to join our team at Lucent Health Solutions LLC.
About the Role:
The successful candidate will be responsible for initiating and assisting with both implementing and renewing clients, serving as a visible contact for new clients and facilitating renewal changes to satisfy and retain clients.
Key Responsibilities:
- Collect intake forms and documentation to initiate implementations.
- Review and comprehend existing client benefits to populate Lucent systems for implementation.
- Complete tasks accurately and track completion in relevant systems.
- Commit to understanding Lucent's business to gain full knowledge of the implementation process and understand related operational, IT, and compliance processes.
- Coordinate and lead meetings with brokers, clients, and internal teams as appropriate.
- Think critically to anticipate and navigate obstacles and improve processes.
- Learn and maintain up-to-date and thorough knowledge of self-funded group health benefits including Reference Based Pricing, Traditional Medical, Care Coordination and Management, Prescription Drug, MEC, Dental, Flex, and Vision plans.
- Demonstrate excellent communication, troubleshooting, listening, and problem-solving skills.
- Embrace a sense of urgency to meet critical timelines based on each client's desired open enrollment and effective date.
- Participate in implementation team building and quality improvement initiatives to work transparently and collaboratively.
- Demonstrate excellent organization skills by learning and using implementation systems and processes adeptly.
Requirements:
- Minimum 1+ year project management, coaching, or comparable skill.
- TPA workflow knowledge.
- Medical/health care experience preferred.
- Developed computer skills including data manipulation and comprehension.
- Sales support/Client Services/Account Management experience.
- Project Management or comparable organization skills.
- Excellent written and verbal communication skills.
- Attention to detail.
- Customer-service focus.
- Problem solving/analysis.
- Adept tech skills in SalesForce, Smartsheet (PM tools), Microsoft Office.
- Bachelor- or Associate-level degree preferred.
Compensation:
$65,000 - $85,000 per annum, depending on experience.
Linguistic Equality:
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