Health Benefits Implementation Coordinator

4 days ago


Appleton, Wisconsin, United States Lucent Health Solutions LLC Full time
Job Overview

We are seeking a highly skilled Health Benefits Implementation Coordinator to join our team at Lucent Health Solutions LLC.

About the Role:

The successful candidate will be responsible for initiating and assisting with both implementing and renewing clients, serving as a visible contact for new clients and facilitating renewal changes to satisfy and retain clients.

Key Responsibilities:

  • Collect intake forms and documentation to initiate implementations.
  • Review and comprehend existing client benefits to populate Lucent systems for implementation.
  • Complete tasks accurately and track completion in relevant systems.
  • Commit to understanding Lucent's business to gain full knowledge of the implementation process and understand related operational, IT, and compliance processes.
  • Coordinate and lead meetings with brokers, clients, and internal teams as appropriate.
  • Think critically to anticipate and navigate obstacles and improve processes.
  • Learn and maintain up-to-date and thorough knowledge of self-funded group health benefits including Reference Based Pricing, Traditional Medical, Care Coordination and Management, Prescription Drug, MEC, Dental, Flex, and Vision plans.
  • Demonstrate excellent communication, troubleshooting, listening, and problem-solving skills.
  • Embrace a sense of urgency to meet critical timelines based on each client's desired open enrollment and effective date.
  • Participate in implementation team building and quality improvement initiatives to work transparently and collaboratively.
  • Demonstrate excellent organization skills by learning and using implementation systems and processes adeptly.

Requirements:

  • Minimum 1+ year project management, coaching, or comparable skill.
  • TPA workflow knowledge.
  • Medical/health care experience preferred.
  • Developed computer skills including data manipulation and comprehension.
  • Sales support/Client Services/Account Management experience.
  • Project Management or comparable organization skills.
  • Excellent written and verbal communication skills.
  • Attention to detail.
  • Customer-service focus.
  • Problem solving/analysis.
  • Adept tech skills in SalesForce, Smartsheet (PM tools), Microsoft Office.
  • Bachelor- or Associate-level degree preferred.

Compensation:

$65,000 - $85,000 per annum, depending on experience.

Linguistic Equality:



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