Technical Product Manager ServiceNow
2 weeks ago
McDonald's Corporation is seeking a highly skilled Technical Product Manager to lead the ServiceNow and Jira platforms. As a key member of our team, you will be responsible for the overall health of these platforms, ensuring seamless operations and alignment with business strategy.
Key Responsibilities:- Manage the ServiceNow and Jira platforms, ensuring high availability, efficiency, and security.
- Lead the platform development team to handle backlog, prioritize development activities, and ensure an efficient development pipeline.
- Collaborate with business leaders, technical product managers, and architects to identify long-term viability of systems and products.
- Remove bottlenecks to enable team members to work independently and drive team members to proactively identify gaps and opportunities.
- Invest time to coach junior technical product managers to refine their capabilities and close skill gaps.
- 12+ years of technical product management or relevant experience with a Bachelor's degree or 8+ years relevant experience with a Master's degree.
- 7+ years of experience as a ServiceNow product manager.
- 1-3 years of experience as a Jira product manager.
- Significant experience partnering with service providers, providing feedback, and leading service provider development and support teams.
- Experience integrating ITSM platforms with cloud-based platforms, such as AWS, Azure, or Google Cloud.
- Knowledge of Dev/Ops and CICD pipelines as it relates to automation and integration with ServiceNow.
- Understand customer centricity and lead products with that mindset.
- New Product Integration (NPI) experience.
- Solid understanding of data analytics, machine learning, and mathematical optimization.
- Experience integrating ServiceNow with monitoring and event management tools, such as New Relic or similar solutions.
- Configuration Management Data Base (CMDB) and Asset Management knowledge and experience.
- PagerDuty administration or product manager experience.
- Agile Practitioner certification.
McDonald's is committed to providing qualified individuals with reasonable accommodations to perform the essential functions of their jobs. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy, race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws.
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