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Technical Product Manager

1 month ago

Chicago, Illinois, United States McDonald's Corporation Full time
About the Role

We are seeking a highly experienced Technical Product Manager to lead the strategy and direction of our ServiceNow and Jira platforms. As a key member of our IT organization, you will be responsible for ensuring the successful adoption and utilization of these platforms across the business.

Key Responsibilities
  • Develop and maintain a deep understanding of our business needs and requirements, and translate them into technical requirements for the ServiceNow and Jira platforms.
  • Collaborate with cross-functional teams to ensure alignment and effective integration of the platforms with other IT systems and processes.
  • Lead the development and maintenance of the platform roadmaps, ensuring they are aligned with business strategy and goals.
  • Oversee the overall health and performance of the platforms, identifying and addressing any issues or gaps in support and administration.
  • Partner with vendors and service providers to ensure effective support and development of the platforms.
  • Develop and maintain relationships with key stakeholders across the business to ensure effective communication and collaboration.
Requirements
  • 12+ years of technical product management experience, with a strong background in IT service management platforms.
  • Experience with ServiceNow and Jira, including integration with cloud-based platforms and Dev/Ops and CICD pipelines.
  • Strong analytical and problem-solving skills, with the ability to identify and develop effective solutions.
  • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders.
  • Ability to live the core values of McDonald's Corporation, including Serve, Inclusion, Integrity, Community, and Family.
Preferred Qualifications
  • New Product Integration (NPI) experience.
  • Solid understanding of data analytics, machine learning, and mathematical optimization.
  • Experience integrating ServiceNow with monitoring and event management tools.
  • Configuration Management Data Base (CMDB) and Asset Management knowledge and experience.
  • PagerDuty administration or product manager experience.
  • Agile Practitioner certification.
About McDonald's Corporation

McDonald's Corporation is a global leader in the food service industry, with a legacy of innovation and hard work. We are committed to providing qualified individuals with reasonable accommodations to perform the essential functions of their jobs, and we prohibit discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy, race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws.