Sr Technical Product Manager ServiceNow
3 days ago
Overview
As a Technical Product Manager for ServiceNow and Jira platforms, you will be responsible for the overall health and strategic direction of these critical systems, ensuring alignment with business objectives and effective governance.
Key Responsibilities
- Manage the ServiceNow and Jira roadmaps, defining product requirements and ensuring seamless integration with other ITSM platforms.
- Lead a team of platform support specialists, providing guidance on platform administration, configuration, and troubleshooting.
- Collaborate with cross-functional teams to translate business needs into technical requirements, drive demand for enterprise consumption, and ensure efficient development pipelines.
- Develop and maintain strategic partnerships with service providers, driving feedback and leading development and support teams.
- Ensure the integration of ITSM platforms with cloud-based platforms, such as AWS, Azure, or Google Cloud, and maintain knowledge of Dev/Ops and CICD pipelines.
- Articulate a clear vision for the ITSM platforms, driving business value through innovation and continuous improvement.
Requirements
- 12+ years of technical product management experience or relevant experience with a Bachelor's degree or 8+ years relevant experience with a Master's degree.
- 7+ years of experience as a ServiceNow product manager.
- 1-3 years of experience as a Jira product manager.
- Significant experience partnering with service providers, providing feedback, and leading service provider development and support teams.
- Experience integrating ITSM platforms with cloud-based platforms, such as AWS, Azure, or Google Cloud.
- Knowledge of Dev/Ops and CICD pipelines as it relates to automation and integration with ServiceNow.
- Ability to live the core values of McDonald's every day: Serve, Inclusion, Integrity, Community, and Family.
Preferred Qualifications
- New Product Integration (NPI) experience.
- Solid understanding of data analytics, machine learning, and mathematical optimization.
- Experience integrating ServiceNow with monitoring and event management tools, such as New Relic or similar solutions.
- Configuration Management Data Base (CMDB) and Asset Management knowledge and experience.
- PagerDuty administration or product manager experience.
- Agile Practitioner certification.
McDonald's is an Equal Employment Opportunity Employer
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy, race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws.
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