Senior Manager, Ticket Fulfillment and Integration

1 day ago


Louisville, Kentucky, United States Churchill Downs Racetrack Full time
Job Title: Senior Manager, Ticket Fulfillment and Integration

Join Churchill Downs Racetrack as a Senior Manager, Ticket Fulfillment and Integration, and take on a challenging role that requires strong leadership and technical skills. As a key member of our team, you will oversee the day-to-day operations of our ticket fulfillment and integration processes, ensuring seamless execution and exceptional customer service.

Key Responsibilities:
  • Ticket Fulfillment: Supervise and manage daily ticket fulfillment operations, including printing, packaging, shipping, and customer resolution.
  • Credentials: Organize and ensure accurate tracking of customer and employee credentials, including special requests and secondary credentials.
  • Fortress Integration: Manage the Fortress access control system, hardware, software, and integration with Ticketmaster and other third-party applications.
  • Ticket Operations: Resolve customer issues, maintain a working knowledge of printers and their settings, and assist with mobile ticket and credential issues.
Requirements:
  • Experience: 3+ years in a related field, preferably with experience in ticketing and integration.
  • Skills: Strong leadership and technical skills, excellent communication and problem-solving abilities, and proficiency in Microsoft Office and related software.
  • Education: Bachelor's degree in a related field or equivalent combination of education and experience.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for professional growth and development within our organization.
  • Collaborative Environment: A collaborative and dynamic work environment with a team of experienced professionals.

Churchill Downs Racetrack is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application today.



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