Operations Manager

4 weeks ago


Orlando, Florida, United States Jamie Suleski Full time

Job Title: Assistant Manager

Job Summary:

We are seeking a highly motivated and experienced Assistant Manager to join our team at The Escape Effect Orlando. As an Assistant Manager, you will be responsible for training, coaching, and developing employees and team leaders, delegating tasks, and ensuring team performance and product quality standards are met.

Responsibilities:

  • Train and develop employees and team leaders to ensure they have the skills and knowledge needed to excel in their roles.
  • Delegate tasks and responsibilities to team members and provide follow-up to ensure tasks are completed efficiently and effectively.
  • Hold team members accountable for their performance and provide coaching and counseling as needed.
  • Ensure team members provide fast, friendly, and accurate service to customers.
  • Ensure product quality, restaurant cleanliness, maintenance, and security standards are met.
  • Assist in room design and maintenance to ensure a high-quality experience for customers.

Qualifications:

  • Excellent communication and interpersonal skills to connect effectively with customers and team members.
  • Possess a positive attitude and ethics that support our company values and culture.
  • Ability to manage a fast-paced, high-volume attraction and prioritize tasks effectively.
  • Strong time-management skills and ability to multi-task, prioritize, and organize.

We are looking for a dedicated and results-driven individual who is passionate about delivering exceptional customer service and contributing to the success of our team.


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