Customer Support Specialist
2 weeks ago
We are seeking a highly skilled Customer Support Specialist to join our team at Ampcus. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Provide timely and accurate responses to customer inquiries via phone, email, and chat.
- Resolve complex technical issues and escalate to senior support team members as needed.
- Develop and maintain in-depth knowledge of our products and services.
- Collaborate with cross-functional teams to identify and resolve customer issues.
- Meet or exceed customer satisfaction targets and quality metrics.
Requirements:
- 5+ years of experience in customer support or a related field.
- Strong technical skills and knowledge of SAP, CRM systems, and Quotation tools.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- High school diploma or equivalent required; associate's degree preferred.
Preferred Qualifications:
- Experience with managing software applications and data workflow.
- Knowledge of automation and wireless products.
- Ability to learn and adapt to new technologies and processes.
About Ampcus:
Ampcus is a leading provider of innovative solutions and services. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.
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