Customer Support Specialist

2 weeks ago


Johnson City, Tennessee, United States Ampcus Full time
Job Description:

We are seeking a highly skilled Customer Support Specialist to join our team at Ampcus. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide timely and accurate responses to customer inquiries via phone, email, and chat.
  • Resolve complex technical issues and escalate to senior support team members as needed.
  • Develop and maintain in-depth knowledge of our products and services.
  • Collaborate with cross-functional teams to identify and resolve customer issues.
  • Meet or exceed customer satisfaction targets and quality metrics.

Requirements:

  • 5+ years of experience in customer support or a related field.
  • Strong technical skills and knowledge of SAP, CRM systems, and Quotation tools.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • High school diploma or equivalent required; associate's degree preferred.

Preferred Qualifications:

  • Experience with managing software applications and data workflow.
  • Knowledge of automation and wireless products.
  • Ability to learn and adapt to new technologies and processes.

About Ampcus:

Ampcus is a leading provider of innovative solutions and services. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.



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