Help Desk Analyst

3 weeks ago


St Louis, Missouri, United States Cynet Systems Full time
About the Role

We are looking for a highly skilled Help Desk Analyst to join our team at Cynet Systems. In this role, you will be responsible for providing technical support, resolving issues, and improving processes to ensure exceptional customer service.

Key Responsibilities

The key responsibilities of this role include:

  • Providing technical assistance to customers over the phone or via email
  • Troubleshooting technical issues with web browsers and computer systems
  • Analyzing data to identify trends and areas for improvement
  • Developing and implementing process improvements to enhance customer satisfaction

Requirements

  • Bachelor's degree or equivalent experience
  • 2+ years' experience in customer service or technical support
  • Excellent analytical and problem-solving skills
  • Ability to work independently and as part of a team

Benefits

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and dynamic work environment

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