Technical Support Specialist

5 days ago


St Louis, Missouri, United States Build-A-Bear Full time
About Build-A-BearBuild-A-Bear is a multi-channel, site-based experience and entertainment company. Our mission is to add a little more heart to life by creating unique experiences, lasting connections, and beloved memories.

We are seeking a skilled Service Desk Analyst to join our dynamic team. As a key member of our IT department, you will provide day-to-day Tier-2 technical support for all stores, offices, and warehouses within North America and the United Kingdom.

The ideal candidate will have excellent problem-solving skills, a strong ability to work under pressure, and exceptional communication skills. You will also have experience in supporting Microsoft desktop systems and applications, as well as general troubleshooting experience.

In this role, you will be responsible for providing training and coaching for associate level analysts, managing on-call schedules, and escalating items as needed. You will also attend project meetings and conduct New Bear technology orientation.

We offer a competitive salary of $65,000 per year, based on your experience and qualifications. In addition, you will receive a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.

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