IT Support Specialist
3 days ago
TKC Holdings, Inc. is seeking an IT Support Help Desk Analyst to serve as the primary point of contact for employees requiring technical assistance. This role involves providing entry-level technical support and troubleshooting skills to resolve various IT-related inquiries.
Key Responsibilities:
- Create and manage tickets based on customer requests via phone, email, or in-person
- Troubleshoot and repair hardware and software issues within the company
- Follow up on outstanding requests to ensure timely resolution
- Escalate tickets from Tier 1 and Tier 2 technicians as necessary
- Manage and monitor internal assets to maintain accurate inventory records
- Create and update documentation for processes and systems
- Analyze existing systems to recommend improvements
- Train users on new system introductions
- Configure computer systems according to company policy
- Evaluate product versions and recommend upgrade schedules
What You'll Need
- An Associate's degree or equivalent experience; or six months to one year related experience and/or training
- Ability to work in a correctional environment
- Problem-solving skills with quick decision-making
- A self-starter who can work professionally with people at all levels
- Excellent organizational skills
- Familiarity with computers (including Microsoft Office programs)
Estimated Salary: $45,000 - $60,000 per year
About TKC Holdings, Inc.
TKC Holdings, Inc. offers comprehensive benefits to all regular full-time employees, including medical, dental, vision, basic life insurance, and voluntary benefits options. We also offer paid time off and a company match for the 401(k) Retirement Savings Plan. Our commitment to work-life balance and employee well-being is reflected in our policies and practices.
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