IT Service Delivery Manager

3 weeks ago


St Louis, Missouri, United States Build-A-Bear Full time
Job DescriptionThe Service Desk Analyst provides day-to-day Tier-2 technical support for all stores, offices, and warehouses within North America and the United Kingdom. This role requires excellent problem-solving skills, a strong ability to work under pressure, and exceptional communication skills.

You will be responsible for providing training and coaching for associate level analysts, managing on-call schedules, and escalating items as needed. You will also attend project meetings and conduct New Bear technology orientation.

We offer a competitive salary of $70,000 per year, based on your experience and qualifications. In addition, you will receive a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

The ideal candidate will have experience in supporting Microsoft desktop systems and applications, as well as general troubleshooting experience. You will also have a strong understanding of network fundamentals, including routers, switches, and firewalls.

This is an excellent opportunity for a career-minded individual to join a dynamic and innovative company. We are committed to creating a positive and inclusive work environment, and we offer opportunities for professional growth and development.

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