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Retail Customer Support Specialist

2 months ago

Southaven, Mississippi, United States Conn's Full time
Key Responsibilities:
  • Responds to incoming customer inquiries and warmly welcomes customers, assisting with any issues or questions they may have.
  • Processes payment details and collects necessary information such as addresses and contact numbers for customer transactions.
  • Facilitates the placement or cancellation of customer orders.
  • Addresses customer inquiries regarding warranties and sales terms.
  • Delivers exceptional customer service consistently.
  • Manages cash register operations, including opening, closing, and balancing.
  • Maintains company standards for product presentation and cleanliness at the cash wrap area.
  • Supports store operations with additional tasks as required by business needs.
Required Qualifications:
  • Experience in clerical and computer tasks is preferred.
  • Outstanding customer service abilities are essential.
  • Data entry proficiency is advantageous.
  • Strong organizational skills are necessary.
  • A credit check may be a prerequisite.
  • A high school diploma or GED is mandatory.
  • Availability for a full-time retail schedule, including evenings, weekends, and holidays, with potential overtime.
  • Completion of a pre-employment background check is required prior to starting employment.
About Conn's:

Conn's is a distinguished specialty retailer with a legacy that began in 1890. Our workforce of around 4,500 employees operates 130 retail outlets across various states, addressing a wide range of customer needs. We take pride in offering quality products including furniture, mattresses, home appliances, consumer electronics, and home office supplies. Our unique credit options set us apart from competitors, ensuring that quality home products are accessible to all customers. If you are dedicated to customer satisfaction and are looking for a fulfilling career in retail, Conn's is committed to fostering an environment that values equal employment opportunities and prioritizes customer contentment.