Field Service Representative
10 hours ago
We are seeking a highly motivated and detail-oriented Field Service Representative to join our team at WP. As a Field Service Representative, you will be responsible for providing excellent customer service by assisting customers with service requests, opening work orders, and verifying customer account and payment methods.
Key Responsibilities- Answer customer requests for Field Service repairs and open work orders for dispatching a minimum of 10-15 Field Service technicians
- Follow-up with customers and technicians to ensure WP is providing a superior service
- Take calls for service from internal and external customers
- Generate Work Orders for dispatching of technicians
- Review/Invoice Work Orders upon job completion
- Designated timekeeper for respective branch
- Assist with all other office processes as directed by supervisor
- Minimum of 4 year(s) previous experience preferred
- High School Diploma, G.E.D. or equivalent
- Prefer bilingual (English/Spanish) speaking and writing skills
- Ability to build and maintain good client relationships
- Strong written and oral communication skills
- Detail oriented, good problem-solving skills, strong organizational skills
- Highly motivated self-starter with ability to multitask and complete assignments within time constraints and deadlines
WP is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. We are committed to providing a work environment that is free from discrimination and harassment. We are an affirmative action employer and provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic.
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