Service Appointment Team Lead

3 weeks ago


Centennial, Wyoming, United States AutoNation Full time
Service Appointment Team Lead

AutoNation is a leading automotive retailer in the United States, offering innovative products and exceptional services to empower our customers to make informed decisions. With a strong network of dealerships nationwide, we provide a wide range of new and used vehicles, customer financing, parts, and expert maintenance and repair services.

Key Responsibilities:
  • Establish and maintain relationships with customers, Service Managers, and Service Advisors to ensure a seamless customer experience.
  • Assign and prioritize outbound tasks to Service Appointment Coordinators to optimize productivity and efficiency.
  • Monitor and ensure that customers' expectations are met throughout the process, providing timely and effective solutions to any issues that may arise.
  • Develop and maintain a deep understanding of all organization services, product knowledge, and skills, providing training and coaching as necessary to ensure team members are equipped to provide exceptional customer service.
  • Recruit, select, onboard, and train associates, planning and scheduling tasks, monitoring performance, and providing coaching and counseling to develop and retain a qualified workforce.
  • Adhere to all company policies, procedures, and safety standards, demonstrating behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers.
Requirements:
  • Meet company requirements for employment.
  • High school diploma or equivalent.
  • Previous call center experience required.
  • Prior management experience in a high-volume call center environment preferred.
  • Extensive customer service, sales, or telemarketing experience.
  • Excellent communication and interpersonal skills.
  • Ability to read and comprehend instructions and effectively communicate information.
  • Professional personal appearance.
  • Advanced personal computer skills with the ability to manage multiple applications at once, and Microsoft Office skills including Teams.
  • Demonstrated ability to multi-task and excellent organizational skills.
Physical Requirements & Working Conditions:
  • Normal office environment.
  • Prolonged periods of sitting.
  • Prolonged periods of personal computer usage and data entry.
Benefits and Perks:
  • Competitive compensation and 401k matching.
  • Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
  • Exclusive RX Pet program offering discounts on medications.
  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
  • Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers.
  • Join our mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide.


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