Athlete Experience Team

5 days ago

Centennial, United States UPSWING Foundation Full time

Background


  • UPSWING Foundation founded in 2020 by Harmony and Jason Myers is a Colorado-based nonprofit with a vision to connect people and catapult dreams. We believe access to sports, education, and other opportunities is too often limited by barriers such as socioeconomic factors. We also believe all kids should have an equal opportunity to experience sports, to learn and grow, to connect with others, and to discover and pursue their dreams. Our mission is to develop strong, confident, successful student athletes who are able to give back to their communities in meaningful ways.
  • UPSWING Centennial is a state-of-the-art athletic facility offering performance training, dance, and recovery programs for athletes of all backgrounds. Designed to help determined student athletes thrive, UPSWING Centennial opens in late June 2024 for athletes, families, and the surrounding community.


Overview

The Athlete Experience Team is responsible for welcoming and directing athletes, managing the front entrance, answering inquiries, and ensuring an exceptional experience for all. This includes creating a positive environment by assisting with check-ins, offering guided tours, encouraging athletes, maintaining a clean facility, and performing administrative tasks as assigned by the Director, UPSWING Centennial, to provide the best quality experience for everyone.


If you have an upbeat personality, a passion for sports, and a drive to create a positive environment that impacts young athletes' lives, this is the position for you.


Requirements

  • Front desk experience, preferably in a sports facility or fitness industry
  • Excellent customer service skills
  • Exceptional diplomacy and listening skills
  • Basic computer proficiency (Microsoft Suite, Google Suite)
  • Experience using Mindbody preferred
  • Strong problem solving skills
  • Must be 18 years of age or older
  • Consistent and punctual attendance
  • Current CPR, SafeSport, Concussion, and First Aid certifications highly preferred
  • Be able to lift and move 25 lbs
  • Criminal background check required


Responsibilities

  • Monitor the front desk area
  • Light phone duties- Answering and following up with Athletes
  • Help athletes with check-in and registration
  • Direct Athletes to the appropriate class or area of the facility
  • Provide Tours to new Athletes and families
  • Ensure Athletes with appointments are directed to the appropriate staff member in a prompt manner
  • Monitor the proper and safe use of the facilities
  • Follow proper opening and closing procedures
  • Provide information about program offerings to prospective athletes and their families
  • Represent the Foundation, its mission, and code of conduct


Benefits

Access to the facility


Application Submission

Applications will be accepted until positions are filled. To be fully considered for this role, please send a resume and cover letter to Kasa Gellerstedt, Director, UPSWING Centennial at kasag@upswingfoundation.org.


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