Senior Video Conferencing Operations Specialist

2 days ago


New York, New York, United States Blackstone Restaurant Full time
Job Summary

We are seeking an experienced Senior Video Conferencing Operations Specialist to join our team at Blackstone Restaurant in New York. As a key member of our global AV team, you will ensure operational readiness of our video conference spaces and oversee break fix operations globally.

About Us

Blackstone Restaurant is the world's largest alternative asset manager, dedicated to creating positive economic impact and long-term value for our investors, companies, and communities. We achieve this through flexible capital and extraordinary people, helping companies solve problems across various sectors.

Salary and Benefits

The estimated annual base salary for this role is $140,000 - $190,000, depending on your experience, skills, and qualifications. Additional compensation includes comprehensive benefits packages, professional development opportunities, and a dynamic work environment.

Responsibilities
  • Oversee operational readiness of video conference spaces, including routine break fix operations and room checkouts globally.
  • Leverage AV design and integration vendors to manage projects and escalations regarding AV/VC installs, upgrades, and retrofits globally.
  • Drive continual evolution of AV standards to elevate end-user experiences.
  • Analyze KPIs to make data-driven decisions and recommend solutions to eliminate incidents and service requests.
  • Ensure consistency across all legacy and new AV spaces, updating configuration/deployment guides as needed.
Requirements
  • Bachelor's degree in Computer Science, AV Engineering, or related field, or equivalent experience.
  • Minimum 7+ years of experience in AV Engineering supporting Video Conferencing and Audio Conferencing, Audio Mixing, and Room Audio Tuning.
  • Experience with Biamp DSP's, AMX video switchers, AMX controllers, Shure mic arrays, and collaboration platforms like Zoom, MS Teams, Webex, and Web RTC products.
  • Solid knowledge of industry standards in AV systems design and integration, excellent communication and problem-solving skills, and ability to perform advanced troubleshooting on Audio/Video devices.


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