Customer Support Team Lead

4 weeks ago


Scottsdale, Arizona, United States 3DR Labs LLC Full time
Job Description

At 3DR Labs LLC, we are seeking a highly skilled Customer Support Supervisor to join our team. This is a remote role that requires strong leadership and customer service skills.

Key Responsibilities:

  • Supervise a team of customer support representatives to ensure excellent customer service and operational efficiency.
  • Develop and implement process improvements to reduce costs and increase productivity.
  • Monitor compliance with operational policies and procedures.
  • Collaborate with other departments to support 3DR's goals of profoundly impacting patient care and scalability for continuous growth.

Requirements:

  • Associate or bachelor's degree in a relevant field.
  • 2 years of supervisory or leadership experience, preferably in a contact center or customer support environment.
  • Strong computer skills and working knowledge of Microsoft Office.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Ability to maintain considerable concentration with frequent time pressures and occasional interruptions.

We are an equal opportunity employer and welcome applications from diverse candidates. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, age, veteran status, or disability status.



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