Technical Support Specialist II

1 week ago

Richmond, Virginia, United States Thermo Fisher Scientific Full time

Work Schedule

Other

Environmental Conditions

Office

Job Overview

At Thermo Fisher Scientific, you will engage in impactful work that contributes positively on a global scale. Our mission is to empower our customers to enhance health, safety, and cleanliness worldwide. We equip our teams with the necessary resources to achieve personal career aspirations while advancing scientific endeavors through the research, development, and delivery of transformative therapies. Our clinical trials span over 100 countries, and we are continually innovating clinical research frameworks through our PPD clinical research portfolio, encompassing laboratory, digital, and decentralized clinical trial services. Your commitment to quality and precision will enhance health outcomes that communities rely on now and in the future.

Location/Division Specific Information

The PPD Laboratory Services team plays a crucial role in enhancing patient health through the expertise of scientists, industry leaders, and therapeutic specialists. As a global leader in serving science, our laboratory professionals are dedicated to accuracy and quality, driving groundbreaking innovations.

Key Responsibilities:

With some guidance, you will provide technical support to users of computer systems; manage incoming calls and emails, document all interactions in a tracking system, and utilize a knowledge base tool along with your expertise to resolve tier 1 inquiries promptly; troubleshoot basic user issues across various software applications, hardware, network, and telecommunications systems, and deliver fundamental desktop support via phone and chat.

Daily Activities:

  • Maintain the Service Desk by responding to calls, logging issues and resolutions, and assisting callers effectively.
  • Conduct follow-ups on calls to ensure comprehensive and timely problem resolution.
  • Install or upgrade software on user devices.
  • Assist clients in diagnosing and resolving issues with computer hardware.
  • Process account management requests.
  • Train new users on proper login procedures, email usage, remote access, and other necessary software.
  • Identify, research, and resolve technical challenges.
  • Respond to and diagnose issues through discussions with users.

Qualifications:

Education and Experience:

  • High School diploma or equivalent, along with relevant formal academic or vocational qualifications.
  • Technical roles may necessitate specific certifications.
  • Prior experience that equips you with the knowledge, skills, and abilities to perform the role (typically at least 2 years).

Knowledge, Skills, and Abilities:

  • Proficient in Microsoft Windows operating systems and Microsoft Office applications.
  • Strong understanding of Active Directory.
  • Ability to synthesize information to form general conclusions (including identifying relationships among seemingly unrelated events).
  • Excellent customer service communication skills.
  • Ability to multitask and maintain attention to detail.

Work Environment:

Thermo Fisher Scientific prioritizes the health and wellbeing of our employees. We encourage individuals to cultivate a balanced and healthy work environment. Below are the working conditions for this role:

  • Work is conducted in an office or clinical setting with exposure to electrical office equipment.
  • Requires high levels of concentration and attention to detail.
  • Frequent interactions with clients and colleagues are necessary.
  • Occasional long hours may be required.
  • Travel may be necessary on rare occasions.
  • Work may involve rotating shifts.
  • Exposure to hazardous materials may occur infrequently.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

  • Technical Support Specialist

    2 weeks ago

    Richmond, Virginia, United States Virginia Department of Human Resource Management Full time

    Technical Support Specialist Job Type: Full-Time (Salaried)Location: VirginiaCategories: Information Technology Position Overview: The Technical Support Specialist is a vital member of the Virginia Department of Human Resource Management, serving as the primary technical support resource for agency personnel. This role is dedicated to addressing and...

  • Technical Support Specialist

    2 days ago

    Richmond, Virginia, United States Focused HR Solutions Full time

    Job DescriptionFocused HR Solutions is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Provide Tier 2 and 3 technical support to internal clients on a day-to-day basis.Act as a backup to Client...

  • Technical Support Specialist II

    1 week ago

    Richmond, Virginia, United States Thermo Fisher Scientific Full time

    Work ScheduleOtherEnvironmental ConditionsOfficeJob OverviewAt Thermo Fisher Scientific, you will engage in impactful work that contributes positively on a global scale. Our mission is to empower our customers to create a healthier, cleaner, and safer world. We equip our teams with the necessary resources to achieve personal career aspirations while...

  • Technical Support Specialist

    22 hours ago

    Richmond, Virginia, United States Securitas Electronic Security Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Securitas Electronic Security. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams.Key ResponsibilitiesRespond to technical inquiries and resolve issues in a timely and...

  • Technical Support Specialist

    2 weeks ago

    Richmond, Virginia, United States Apex Systems Full time

    Job Title: Technical Support SpecialistLocation: Remote (Local candidates preferred)Contract: 6 months or longerShift: Monday to Friday, 1:00 PM - 10:00 PMJob OverviewThe Technical Support Specialist is tasked with addressing initial reports of technical issues or requests. The Specialist aims to resolve as many inquiries as possible during the first...

  • Technical Support Specialist

    5 days ago

    Richmond, Virginia, United States Avaya Full time

    About the OpportunityWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Avaya. As a Technical Support Specialist, you will be responsible for providing daily onsite support to our customers, answering calls from end users and system administrators, and troubleshooting phone features and application issues.**Key...

  • Technical Support Specialist

    2 weeks ago

    Richmond, Virginia, United States Stellar Professionals Full time

    Position OverviewWe are currently seeking a Technical Support Specialist to join our team at Stellar Professionals.Interview Format: In-personLocation: Richmond, VAWork Model: OnsiteOperating Hours: Eastern Standard Time (EST)Qualifications: Candidates should possess a minimum of 3 years of relevant experience in the following areas:Exceptional customer...

  • Lead Technical Support Specialist

    2 weeks ago

    Richmond, Virginia, United States Cynet Systems Full time

    Position OverviewRole Summary: Cynet Systems is seeking a Lead Technical Support Specialist. Ideal candidates will possess a minimum of four years of practical experience in supporting a large, varied, and non-technical workforce. This role will provide Tier 2 and Tier 3 support to internal stakeholders on a daily basis, while also serving as a backup for...

  • Technical Support Specialist

    2 weeks ago

    Richmond, Virginia, United States Infranet Technologies Group Full time

    Position Overview: IT Support Analyst at Infranet Technologies GroupRole SummaryInfranet Technologies Group is seeking a proficient IT Support Analyst to enhance our service delivery. This role focuses on providing exceptional technical assistance and customer support to our valued clients. As a leading regional provider of IT Managed Services and Technology...

  • Technical Support Specialist

    1 week ago

    Richmond, Virginia, United States Stellar Professionals Full time

    Job OverviewWe are seeking a Technical Support Specialist to join our team at Stellar Professionals.Location: Richmond, VAInterview Format: Webcam InterviewWork Arrangement: HybridWorking Hours: Eastern Standard Time (EST)Qualifications: The ideal candidate will possess a minimum of 5 years of relevant experience in the following areas:Proficient in...

  • Technical Support Specialist

    1 week ago

    Richmond, Virginia, United States MSys Inc Full time

    Job Overview:Position:Technical Support Specialist - OnsiteLocation:Richmond, VA, United StatesEmployment Type:Long-term - W2 or C2CJob Summary:MSys Inc is in search of a dedicated local candidate for an onsite technical support role. The ideal applicant will possess experience in assisting Windows desktop users within a corporate setting.Key...

  • Healthcare Support Specialist

    2 weeks ago

    Richmond, Virginia, United States Senior Living Recruiting Specialist Full time

    Welcome to Senior Living Recruiting SpecialistAre you a dedicated Personal Care Assistant seeking a stable career with opportunities for advancement and excellent benefits? Our client is looking for enthusiastic individuals who are eager to positively impact the lives of residents and thrive in a supportive environment.About the Company:At Senior Living...

  • Healthcare Support Specialist

    2 weeks ago

    Richmond, Virginia, United States Senior Living Recruiting Specialist Full time

    Welcome to Senior Living Recruiting SpecialistAre you a skilled Personal Care Provider seeking a stable environment, opportunities for advancement, and excellent benefits? Look no further! Our organization is in search of dedicated individuals who aspire to enhance the lives of residents and be part of a supportive company culture.About the Company:At Senior...

  • Healthcare Support Specialist

    1 week ago

    Richmond, Virginia, United States Senior Living Recruiting Specialist Full time

    Welcome to Senior Living Recruiting SpecialistAre you a dedicated Personal Care Provider seeking a stable work environment, opportunities for advancement, and comprehensive benefits? Look no further! Our organization is in search of enthusiastic individuals who aspire to enhance the lives of residents and be part of a supportive company culture.About the...

  • Healthcare Support Specialist

    2 weeks ago

    Richmond, Virginia, United States Senior Living Recruiting Specialist Full time

    Welcome to Senior Living Recruiting SpecialistAre you a dedicated Personal Care Assistant seeking a stable career with opportunities for advancement and excellent benefits? Our client is looking for enthusiastic individuals who are eager to enhance the lives of residents and contribute to a nurturing environment.About the Company:At Senior Living Recruiting...

  • Senior Technical Support Specialist

    2 weeks ago

    Richmond, Virginia, United States V-Soft Consulting Group Full time

    Senior Technical Support Specialist Location: Remote V-Soft Consulting Group is actively seeking a Senior Technical Support Specialist to join our dynamic team. Qualifications and Experience: Exceptional customer service abilities with a focus on client satisfaction. In-depth knowledge and experience with desktop applications, including but not...

  • Technical Support Specialist

    1 week ago

    Richmond, Virginia, United States GSK Solutions Full time

    Position OverviewJob Title: Technical Support Specialist (Onsite)Location: Richmond, VAJob Type: ContractCompensation: Competitive hourly rateClient: State of VirginiaInterview Process: In-Person Role Summary:GSK Solutions is seeking a dedicated professional for an on-site technical support role. The ideal candidate will possess a strong background in...

  • Senior Technical Support Specialist

    2 weeks ago

    Richmond, Virginia, United States Integrated Resources Full time

    Job Title: Senior Technical Support Specialist Location: Richmond, VA (Onsite) Duration: 10 Months Interview: In-Person Local candidates strongly preferred Interviews will be conducted ONSITE, NO exceptions Candidates MUST be able to work ONSITE 100%Job Overview: The organization is looking for a local professional for an on-site technical support role. The...

  • Environmental Specialist II

    1 day ago

    Richmond, Virginia, United States Stantec Full time

    Job SummaryStantec is seeking a mid-level Environmental Inspector II to provide technical support on a variety of projects. This position will be part of Stantec's Environmental Services team, providing expertise in permitting and approval requirements for land disturbing projects.Key ResponsibilitiesPerform Environmental Site Compliance (ESC), Stormwater...

  • Technical Support Specialist

    2 weeks ago

    Richmond, Virginia, United States Focused HR Solutions Full time

    Focused HR Solutions is seeking a highly motivated and experienced Technical Support Analyst to join our client's team in Richmond, VA. In this role, you will provide critical technical support to both internal and external clients. You will be responsible for troubleshooting a wide range of technical issues, maintaining system documentation, and...