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Event Coordination Manager

2 months ago

Asheville, North Carolina, United States Omni Hotels Full time

Position Overview:

Omni Hotels

At Omni Hotels, we pride ourselves on delivering an exceptional experience for our guests. Our renowned establishment is recognized for its elegance and charm, attracting visitors from various sectors, including art, entertainment, and politics. With stunning views, exquisite dining options, and comprehensive facilities, we offer a unique environment for both leisure and business.

Role Summary:
The Convention Services Manager is responsible for overseeing all aspects of event management, ensuring seamless coordination between sales, property departments, and clients. This role primarily focuses on corporate and state association conferences, aiming to enhance revenue through strategic upselling and tailored event solutions.

Key Responsibilities:

  • Manage all facets of conferences as directed by the Director of Catering & Conference Services, including food and beverage planning, event timing, audio-visual needs, and guest accommodations.
  • Develop and distribute accurate Banquet Event Orders (BEOs) to relevant departments two weeks prior to events.
  • Collaborate with culinary teams to create customized menus that meet client expectations while maximizing food and beverage revenue.
  • Prepare and review event resumes ten days before group arrival, ensuring all departments are informed during weekly meetings.
  • Verify meeting room allocations and configurations to ensure compliance with client requests and company policies.
  • Assist in the payment process and maintain accurate financial records related to events.
  • Recommend preferred vendors for group services to enhance hotel revenue.
  • Participate in regular operational meetings to discuss event logistics and client satisfaction.
  • Maintain high standards of guest hospitality and service, ensuring client expectations are consistently met.
  • Forecast food and beverage needs accurately on a monthly and yearly basis.
  • Be available to address any inquiries from meeting planners during events.
  • Conduct pre- and post-conference meetings to review event outcomes and gather feedback.

Qualifications:

  • Flexible availability, including weekends and holidays, to accommodate a 24-hour operation.
  • Strong communication skills, both verbal and written.
  • A college degree is preferred.
  • A minimum of 3-5 years of experience in a similar role within a luxury hotel or resort environment.
  • Professional appearance and demeanor.
  • Proficient in Microsoft Office Suite and event management software.
  • CMP certification is preferred.

Omni Hotels is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.