Customer Service Representative

3 days ago

Antioch, California, United States IMMI Full time
Job Description

This role requires strong attention to detail and daily collaboration with colleagues to meet the demands of each customer order.

The position is part of our front-line team that acts as a liaison with current and prospective customers.

Key Responsibilities:
  • Receive and accurately process customer orders daily.
  • Proactively communicate order status or developments to customers verbally or by email.
  • Receive and accurately process customer forecast updates.
  • Update and maintain customer data in the company's ERP system.
  • Initiate change-order communications with production, scheduling, and purchasing in accordance with department policy.
  • Prepare or process quotes in a timely fashion.
  • Answer and respond to customer emails, telephone calls, and voicemails promptly.
  • Meet deadlines, prioritize company assignments, and maintain professional composure under pressure and changing conditions.
  • Work with department leadership and colleagues to ensure alignment with business priorities.
Required Experience:
  • 1-3 years customer service/support experience.
  • Strong Excel skills; ERP experience an added plus.
  • Sound written communication and telephone skills.
  • Ability to handle interactions in a diplomatic manner.
  • Excellent problem-solving skills.
  • Ability to multi-task.
  • Familiarity with use of a PC system for order placement, pricing, and to obtain information relative to customers, orders, and products.

IMMI is an equal opportunity employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.

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