Customer Service Representative

3 days ago


Parkersburg, West Virginia, United States MCI Careers Full time
Job Title: Entry-Level Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as an Entry-Level Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a positive experience for all interactions.

Key Responsibilities:
  • Provide timely and effective responses to customer inquiries via phone, email, and chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to resolve complex customer issues
  • Meet or exceed customer satisfaction targets and quality metrics
  • Stay up-to-date with product knowledge and industry trends to provide informed solutions
Requirements:
  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic computer skills and proficiency in Microsoft Office
What We Offer:
  • Competitive hourly rate and opportunities for advancement
  • Comprehensive training program to develop your skills and knowledge
  • Collaborative and dynamic work environment
  • Opportunities for professional growth and development

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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