Tax Office Manager

3 days ago


Gastonia, North Carolina, United States H&R Block Full time
About the Role

We are seeking a highly skilled and experienced Multi-Unit Team Leader to join our team at H&R Block. As a key member of our leadership team, you will be responsible for leading and developing a team of tax professionals to deliver exceptional client experiences and drive business growth.

Key Responsibilities
  • Lead and manage a team of tax professionals across multiple offices, providing guidance and support to ensure excellent client service and business results.
  • Develop and implement growth plans to drive business expansion and improve client satisfaction.
  • Partner with the District General Manager to create and execute office-level growth plans and client growth targets.
  • Recruit, interview, and hire tax office associates, ensuring a strong and diverse team.
  • Conduct regular performance reviews and address performance concerns with Associate Relations Center support.
  • Lead daily team meetings, communicate essential information, and ensure accurate timekeeping and labor management.
  • Travel between offices as required and may prepare tax returns as needed.
Requirements
  • Proven people management experience, with a demonstrated ability to grow and develop associates.
  • Demonstrated aptitude for growth plan execution and ability to lead towards a growth culture.
  • Strong decision-making and judgment skills, with the ability to function well in a fast-paced environment with minimal supervision.
  • Strong interpersonal and communication skills, with a customer-centric mindset that seeks to understand and exceed client needs.
  • Computer proficiency with the ability to use MS Office.
  • Bachelor's degree in a related field or high school diploma with the equivalent combination of experience.
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course.
About H&R Block

H&R Block is a leading provider of tax preparation and financial services. We are committed to building a connected culture that values diversity, inclusion, and belonging. Our team is passionate about helping people and communities thrive, and we offer a range of benefits and opportunities for growth and development.


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