Technical Program Manager
1 day ago
**About the Position**
As a Principal Software Engineer (ServiceNow) at U.S. Bank, you'll play a key role in shaping our technology strategy and contributing to our digital transformation journey.
The successful candidate will have excellent analytical, problem-solving, and decision-making skills, as well as strong communication and collaboration abilities.
Key Responsibilities:
- Design, implement, and maintain a world-class ServiceNow instance
- Develop and enforce governance and standards to ensure our platform meets high standards
- Collaborate with cross-functional teams to establish Instance strategies and participate in technical design decisions
- Evaluate and onboard new capabilities and technologies
- Represent our team in technical discussions with ServiceNow product teams
Requirements:
- Bachelor's degree or equivalent work experience
- Five to six years of relevant experience
- ServiceNow Administration (CSA) Fundamentals Certification
Desirable Skills and Experience:
- ServiceNow IRM experience or experience working with other solutions (HRSD, CSM, etc)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist – Risk and Compliance (CIS-RC)
- Experience implementing and supporting Knowledge Bases & EC Pro service portal
- Strong understanding and prior experience with Proof of Concepts and blueprints
- Ability to influence engineers and leadership on processes and order of operations needed to achieve end results required
- Ability/desire to mentor engineers
- Experience with ServiceNow Stream Connect (Kafka)
- Experience with Agile development methodology
- Strong analytical, problem-solving, and decision-making capabilities
- Able to communicate processes and results with all parties involved in the product team, including engineers, product owner, scrum master, third party vendors and customers
What We Offer:
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Salary Range: $119,765.00 - $140,900.00 - $154,990.00
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