Cash Handling Specialist

2 weeks ago


Bossier City, Louisiana, United States Caesars Entertainment Full time
Job Overview

POSITION SUMMARY:

Delivers exceptional, precise, and friendly cashiering services to both patrons and staff. Upholds a high standard of customer service while actively promoting the Caesars Rewards program.

GENERAL QUALIFICATIONS:
  • Minimum age requirement of 21 years.
  • High school diploma or GED is necessary.
  • Ability to secure a Louisiana Gaming License.
  • Proficient in basic arithmetic operations without a calculator.
  • Prior experience in cashiering or handling cash is essential.
  • Must accurately count cash and coins.
  • Ability to collaborate effectively with colleagues.
  • Flexibility to work various shifts and adapt to changing schedules.
  • Proficient in reading, writing, speaking, and understanding English.
  • Willingness to assist customers from diverse backgrounds.
  • Availability to work evenings, weekends, holidays, and overtime as needed.
  • Must pass required regulatory and departmental assessments.
  • Must maintain a professional appearance.
KEY RESPONSIBILITIES:
  • Manages assigned cash bank or window in accordance with established procedures.
  • Confirms previous count sheets from the assigned bank or window.
  • Conducts end-of-shift cash counts and reconciles with accountability measures.
  • Transfers cash carts between the vault, cage, change banks, and poker room.
  • Ensures compliance with operational regulations for assigned cash handling.
  • Represents the company positively and encourages others to do the same.
  • Operates coin wrapping machinery and verifies coin transfers.
  • Welcomes customers warmly and serves as a role model for Caesars Rewards and customer service.
  • Understands and promotes the Caesars Rewards program and associated events.
  • Addresses customer concerns following the FOCUS Handling Problem Situations model.
  • Continuously seeks to enhance service quality and minimize customer wait times.
  • Effectively communicates the advantages of the customer loyalty program.
  • Cross-promotes property events and amenities.
  • Ensures customer interactions foster confidence in Caesars Rewards.
  • Stays informed about competitor programs for effective comparisons.
  • Executes customer promotions accurately.
  • Creates and maintains customer accounts using company systems.
  • Issues comps according to departmental guidelines.
  • Maintains data accuracy and integrity.
  • Adheres to attendance policies and company regulations.
  • Performs additional duties as assigned.
REQUIREMENTS FOR ESSENTIAL FUNCTIONS:
PHYSICAL & MENTAL:
  • Must be physically mobile with reasonable accommodations.
  • Able to lift and carry up to 50 lbs. frequently throughout the shift.
  • Must stand, walk, stoop, talk, hear, and reach across a counter.
  • Good close and medium-range vision is required.
  • Able to remain standing for extended periods with scheduled breaks.
  • Must be able to maneuver a fully loaded cashier cart safely.
  • Ability to distinguish between various denominations of currency.
  • Must maintain a well-groomed appearance.
  • Manual dexterity is required for operating office equipment and handling cash.
WORK ENVIRONMENT:
  • Must tolerate environments with secondary smoke, high noise levels, and bright lights.
  • Able to work in fast-paced and high-pressure situations.
  • Must maintain professionalism in all interactions, especially during busy periods.
CAESARS RESERVES THE RIGHT TO MODIFY THIS JOB DESCRIPTION AS NEEDED.

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