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Customer Engagement Manager

2 months ago

Houston, Texas, United States Chronos Consulting Full time

About the Role:
Chronos Consulting is seeking a dedicated Customer Success Manager to join our team. This role is pivotal in ensuring our clients maximize their experience with our innovative B2B AI platform, which drives significant revenue growth across marketing, sales, and product teams.

Key Responsibilities:
The Customer Success Manager will oversee the entire customer journey, from initial proof of concept (POC) through onboarding and ongoing account management. The ideal candidate will:

  • Facilitate comprehensive training programs for new clients, ensuring their business objectives are achieved.
  • Manage the customer success process, including regular success calls and product assistance.
  • Provide industry insights and share best practices with clients.
  • Establish and nurture strong relationships with key stakeholders at various levels within the client organization.
  • Act as the voice of the customer within Chronos Consulting, advocating for their needs and feedback.

Performance Metrics:
The success of the Customer Success Manager will be evaluated based on key performance indicators (KPIs) such as customer renewals, upsell, and cross-sell opportunities.

Qualifications:
The ideal candidate will possess:

  • Approximately 3 years of experience in customer success or technical account management within a SaaS environment.
  • Exceptional verbal and written communication skills, with a proven track record in client-facing roles, particularly with C-level executives.
  • Strong analytical and problem-solving abilities, along with a high level of professionalism and attention to detail.
  • Experience in marketing, sales, or product management is a significant advantage.

Join Us:
At Chronos Consulting, we are committed to fostering a collaborative and dynamic work environment. If you are passionate about driving customer success and have the skills to build lasting relationships, we encourage you to explore this opportunity.