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San Diego Market Leader
2 months ago
The Director of Operations is a key role at Dave's Hot Chicken San Diego, responsible for overseeing the day-to-day operations and long-term success of our San Diego locations. This position leads and manages the Restaurant General Managers to help achieve the goals and objectives of our San Diego market.
Key Responsibilities:
- Support strategic planning to improve proficiency, productivity, and efficiency of projects and operations across all San Diego locations.
- Manage the development, operations, and financial aspects of all restaurants within the territory.
- Direct restaurant operations to optimize workforce utilization and meet revenue and gross margin projections within budget.
- Conduct cost analysis to ensure consistent profitability and identify areas for improvement.
- Drive high guest satisfaction through tattle, birdeye, and mystery shopper audits.
- Maintain high employee satisfaction and support Restaurant General Managers in their employee satisfaction efforts.
- Execute the Company's weekly, monthly, quarterly, annual, and long-term goals in line with the Company's Vision, Mission, and Core Values.
- Review and revise Standard Operating Procedures (SOPs) to effectively manage restaurant operations and growth.
- Conduct quarterly performance reviews of General Managers to develop the team and ensure performance alignment.
- Submit weekly ops reports to analyze economic, business, and financial conditions and their impact on operations.
- Direct estimating functions to ensure accuracy, profitability, and competitive edge.
- Collaborate with senior leaders and other departments to support Company goals.
- Direct monthly bonus program and measure progress to increase efficiency.
Compliance and Safety:
- Maintain a safe workspace by enforcing standards and procedures, and complying with legal regulations.
- Ensure all required documentation is complete.
Management and Leadership:
- Collaborate with restaurant leaders and other departments to support Company goals.
- Establish team focus by developing and communicating goals in support of the Company's Vision and Values.
- Develop others by delegating responsibility, providing high-impact performance feedback, and assisting in conflict resolution.
- Manage organizational transformation and change by communicating change to the team, problem-solving, and establishing structure.
Behavioral Competencies:
- Core Competencies:
- Integrity – Act with integrity; truthfulness, fairness, and honesty.
- Continuous Learning – Is a continuous learner focused on constant improvement; embraces new technologies.
- Exceed Expectations – Work hard to exceed guest expectations.
- Compassion – Conduct oneself as a steward of the Company, supporting its growth and ability to help those in need.
- Accountability – Take responsibility for one's actions and decisions.
- Position-specific Competencies:
- Pace and Variety of Activities – Sense of urgency for goal achievement with varied activities and multiple, simultaneous projects.
- Focus – Results focus with idea generation and innovative and creative problem-solving.
- Decision-Making – Problem-solving orientation. Action-oriented and quick decision-making in response to changing conditions.
- Delegation and Leadership Style – Directive leadership to ensure business results are achieved.
- Integrity – Acts in an honest, trustworthy, high-integrity manner; makes and keeps commitments.
- Communication – Collaborates in a positive and productive way.
- Goal Oriented – Drives to meet goals in a motivated and self-directed way.
