Executive Administrative Assistant
3 days ago
About the Role
Atlanta Office Technologies, Inc. is a leading provider of office technology solutions seeking an experienced Administrative Assistant Receptionist to join our team. In this role, you will be responsible for providing exceptional customer service, managing incoming service calls, and coordinating with technicians to ensure timely resolutions.
Key Responsibilities
- Manage all incoming service calls, scheduling and coordinating with technicians as necessary
- Create and dispatch service tickets, ensuring accurate and timely completion
- Debrief technicians after calls, documenting key information and updates
- Respond to customer messages, addressing concerns and resolving issues promptly
- Assist in generating and mailing daily customer invoices, maintaining accurate records
- Update customer files and maintenance agreements, ensuring up-to-date information
- Monitor customer supply levels, ordering and shipping as necessary
- Order front office supplies, maintaining inventory and stock levels
- Support other administrative duties as required, contributing to a seamless work environment
Qualifications and Requirements
- High School diploma or equivalent, with strong customer service and relationship management skills
- Proficiency in Microsoft Office applications, with ability to learn new software
- Geographical knowledge of the service area or map reading skills, with strong ethics and teamwork
- Ability to work under stress/pressure, meeting deadlines and financial objectives
About Atlanta Office Technologies, Inc.
We are a world-class company dedicated to creating exceptional customer experiences. Founded in 2015, we have grown to become one of the fastest-growing privately held companies in the Greater Atlanta Metro Area. Our goal is to bring the highest caliber people on board to make us one of the biggest technology providers in the area within five years.
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