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Front Office Coordinator

2 months ago

Warren, United States Family Community Services Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Office Assistant to support our daily operations at Family Community Services. The successful candidate will provide exceptional customer service, manage client intake, and maintain accurate records.

Key Responsibilities
  • Answer phone calls promptly and professionally, routing calls to the appropriate staff member.
  • Ensure all necessary intake forms are completed by clients at their first appointment.
  • Check clients in and out, accurately recording any missed or cancelled appointments.
  • Collect co-pays and insurance deductibles from clients.
  • Interact with clients and visitors in a courteous and professional manner, responding to their concerns and requests efficiently.
  • Release clinical information to authorized parties, maintaining confidentiality and adhering to FCS policies and procedures.
  • Stay up-to-date on FCS policies, procedures, and regulatory requirements.
  • Perform other duties as assigned by management.
Requirements
  • High school diploma or equivalent preferred.
  • Prior clerical experience is a plus.
Working Conditions

This is a full-time position, working 40 hours per week. The successful candidate will be required to undergo a background check and meet agency requirements.