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Marketing Operations Supervisor

2 months ago

Windsor, California, United States Travel + Leisure Full time
Join Our Mission to Create Unforgettable Experiences

At Travel + Leisure Co., we are dedicated to the vision of enriching lives through exceptional vacation experiences. Our Vacation Ownership division encompasses renowned brands such as Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club, and the innovative Sports Illustrated Resorts.

About Us

With a workforce of over 19,000 dedicated professionals, we operate more than 270 vacation club resort locations worldwide. Our commitment to innovation and growth ensures that our work remains engaging and fulfilling. Each day presents an opportunity to expand our knowledge and transform vacation aspirations into remarkable realities for countless travelers around the globe.


Position Overview

The Marketing Operations Supervisor plays a pivotal role in supporting the In-House Marketing Manager by overseeing the daily functions and efficiency of the In-House Marketing Team. This position involves participating in the recruitment, training, supervision, and performance management of team members.


Key Responsibilities
  • Directly supervise the In-House Marketing personnel: conduct interviews, facilitate hiring and training processes; assign tasks, oversee work, and carry out performance evaluations; inspire, reward, and implement disciplinary measures when necessary.
  • Ensure adherence to marketing penetration standards established by management. Generate daily reports, including but not limited to, Daily Arrival Report, Daily In-House Report, and Owner Arrival Report. Prepare and submit daily and weekly status reports in a timely manner, highlighting show factors and penetration rates.
  • Collaborate with In-House and Front Line sales management regarding available tour seats and anticipated tour flow. Work closely with sales teams on updates or modifications to marketing initiatives.
  • Maintain organized records of invitations and daily tour manifests for reference. Address any issues related to tour statuses, bookings, and coding. Manage departmental supplies effectively.
  • Perform additional duties as assigned.

Travel Requirements

Minimal travel is expected for this role.


Qualifications
  • High School Diploma, GED, or equivalent.
Training Requirements
  • No specific training required.
Knowledge and Skills
  • Exceptional verbal and written communication abilities; must uphold a high level of professionalism.
  • Capability to effectively coach, counsel, and motivate team members.
  • Provide outstanding customer service, particularly in challenging situations.
  • Strong multitasking abilities.
  • Effective negotiation skills.
  • Familiarity with marketing databases.
  • Ability to recruit, train, and develop team members.
  • Lead by example with a detail-oriented approach.
  • Comply with organizational policies and applicable laws.
  • Demonstrated problem-solving skills.
Technical Skills
  • Maintain current knowledge of all company systems.
Experience
  • Minimum of two years of marketing experience, preferably in the vacation ownership sector.

What We Offer

We provide a comprehensive range of health and welfare benefits for associates working 30 or more hours per week, designed to support your needs and career development.


Benefits Include:
  • Medical, Dental, and Vision coverage
  • Flexible spending accounts
  • Life and accident insurance
  • Disability coverage
  • Paid time off, parental leave, and holidays (specifics discussed with your recruiter)
  • Paid volunteer day at an organization of your choice
  • 401k plan with employer matching (subject to eligibility)
  • Legal and identity theft protection
  • Voluntary income protection options
  • Wellness program availability
  • Employee Assistance Program

Compensation

Starting salary generally at $66,560 per year, plus commissions and bonuses. Actual salary will be determined based on various factors, including experience, education, skills, and work location.


Where Your Journey Begins

At Travel + Leisure Co., hospitality is at the core of our operations. We foster an inclusive environment that prioritizes excellence while allowing time for enjoyment, celebration, and mutual support.

We are constantly looking forward to enhancing our business, our communities, and the customer experience. Join our global team and embark on a career where unforgettable memories begin with you.


We are an equal opportunity employer, and all applications will be considered without regard to any protected class status.