Bakery and Tavern Customer Service Representative
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Bakery and Tavern Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, operating the bakery cash register, and maintaining a clean and well-stocked self-serve beverage station.
Key Responsibilities- Provide excellent customer service, address customer needs, and answer questions in a timely and effective manner.
- Operate the bakery cash register accurately and efficiently.
- Maintain a clean and well-stocked self-serve beverage station, including coffee airpots, condiments, and paper goods.
- Prepare and serve hot and cold beverages, including coffee, espresso, blended drinks, juice, and smoothies.
- Prepare, package, price, and merchandise bakery products.
- Organize, rotate, and stock workstation and department supplies.
- Clean and sanitize work areas, utensils, and equipment.
- Operate equipment, including the register, espresso machine, bagel toaster, and bread slicer.
- Answer phones and pages promptly and courteously.
- Follow and comply with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
- Immediately report safety hazards and violations to supervisors.
- Perform opening, mid, and closing duties as assigned.
- Work all scheduled shifts and attend required trainings and meetings.
- 21+ years old.
- 1+ years of experience in food and beverage serving preferred.
- Ability to effectively prioritize competing tasks in a fast-paced, evolving environment.
- Ability to follow directions and established procedures with attention to detail.
- Ability to work a flexible schedule, including nights, weekends, and holidays as needed.
- Team-player who can also work independently with minimal supervision.
- Clear and effective communication style, both written and verbal.
- Basic math skills.
- High School Diploma or general education degree (GED).
- Food Handlers Certificate (ServSafe or ANSI compliant organization).
- RBS Certificate
- Works with and around flour/grains, dairy, fresh fruits, vegetables, nuts, and/or other food allergens.
- Frequently lifts/carries 10 pounds and occasionally up to 50 pounds.
- In a work day: constant standing/walking.
- Work requires the following motions: standing, walking, bending, twisting, squatting, kneeling, and reaching. Bending and twisting at waist and neck. Reaching above and below the shoulders.
- Hand use: single grasping, fine manipulation, pushing and pulling.
- Occasional exposure to extreme temperatures from work in and around freezers, coolers, refrigerators, ovens, stovetops, grills, barbeques, etc., inside and outside of the store in all weather conditions.
- Consistent work in wet and dry conditions.
- May require use of ladders or step stools.
- Exposure to FDA approved cleaning chemicals (gas, fumes, chemicals).
- Work with and around tools and equipment, including but not limited to knives, personal protective equipment, forklift, pallet jacks, hand trucks, six-wheel carts, baler, etc.
- Intermittent noise from equipment and machinery.
- Wear non-slip, water and oil resistant closed-toe shoes.
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