Bakery and Tavern Customer Service Representative

2 weeks ago

Windsor, California, United States Oliver's Market Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Bakery and Tavern Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, operating the bakery cash register, and maintaining a clean and well-stocked self-serve beverage station.

Key Responsibilities
  • Provide excellent customer service, address customer needs, and answer questions in a timely and effective manner.
  • Operate the bakery cash register accurately and efficiently.
  • Maintain a clean and well-stocked self-serve beverage station, including coffee airpots, condiments, and paper goods.
  • Prepare and serve hot and cold beverages, including coffee, espresso, blended drinks, juice, and smoothies.
  • Prepare, package, price, and merchandise bakery products.
  • Organize, rotate, and stock workstation and department supplies.
  • Clean and sanitize work areas, utensils, and equipment.
  • Operate equipment, including the register, espresso machine, bagel toaster, and bread slicer.
  • Answer phones and pages promptly and courteously.
  • Follow and comply with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
  • Immediately report safety hazards and violations to supervisors.
  • Perform opening, mid, and closing duties as assigned.
  • Work all scheduled shifts and attend required trainings and meetings.
Requirements
  • 21+ years old.
  • 1+ years of experience in food and beverage serving preferred.
  • Ability to effectively prioritize competing tasks in a fast-paced, evolving environment.
  • Ability to follow directions and established procedures with attention to detail.
  • Ability to work a flexible schedule, including nights, weekends, and holidays as needed.
  • Team-player who can also work independently with minimal supervision.
  • Clear and effective communication style, both written and verbal.
  • Basic math skills.
Education, Certificates, Licenses
  • High School Diploma or general education degree (GED).
  • Food Handlers Certificate (ServSafe or ANSI compliant organization).
  • RBS Certificate
Physical Requirements/Work Environment
  • Works with and around flour/grains, dairy, fresh fruits, vegetables, nuts, and/or other food allergens.
  • Frequently lifts/carries 10 pounds and occasionally up to 50 pounds.
  • In a work day: constant standing/walking.
  • Work requires the following motions: standing, walking, bending, twisting, squatting, kneeling, and reaching. Bending and twisting at waist and neck. Reaching above and below the shoulders.
  • Hand use: single grasping, fine manipulation, pushing and pulling.
  • Occasional exposure to extreme temperatures from work in and around freezers, coolers, refrigerators, ovens, stovetops, grills, barbeques, etc., inside and outside of the store in all weather conditions.
  • Consistent work in wet and dry conditions.
  • May require use of ladders or step stools.
  • Exposure to FDA approved cleaning chemicals (gas, fumes, chemicals).
  • Work with and around tools and equipment, including but not limited to knives, personal protective equipment, forklift, pallet jacks, hand trucks, six-wheel carts, baler, etc.
  • Intermittent noise from equipment and machinery.
  • Wear non-slip, water and oil resistant closed-toe shoes.

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