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Valet Operations Supervisor

2 months ago

Portsmouth, Virginia, United States Rivers Casino Full time
Key Responsibilities:

Leadership
  • Oversee daily operations and monitor performance metrics to identify areas for improvement.
  • Provide complimentary services within established guidelines as per the approved Compensation Matrix.
  • Assist in the recruitment, training, and development of valet staff.
  • Maintain up-to-date departmental records and documentation.
  • Ensure that the team delivers prompt, professional, and courteous service to all patrons.
  • Address guest inquiries and resolve any issues related to valet services in a timely and respectful manner.
  • Conduct regular performance evaluations for team members and provide recommendations to the Valet Manager.
  • Develop and manage staff schedules to guarantee optimal service levels, even if it requires stepping into the valet role as needed.
  • Utilize initiative and sound judgment to facilitate smooth departmental operations.
  • Ensure that valet areas are well-maintained and adequately stocked with necessary supplies.
  • Monitor parking facilities for unauthorized access or tampering.
  • Ensure compliance with all Department of Transportation regulations and communicate updates to management.
  • Adhere to all established guest service standards.
  • Supervise special projects assigned to the valet department.
  • When assuming the role of Dual Rate Valet Supervisor, the team member may temporarily serve as a Valet Attendant but cannot revert to the supervisory role within the same shift.
  • Ensure the safe and proper operation of all valet equipment.
  • Complete performance appraisals for team members in a timely manner, providing constructive feedback.
  • Manage inventory and supplies within the department effectively.
  • Maintain compliance with Rivers Casino Portsmouth's standards for team member documentation and audits.
  • Provide shuttle services for hotel and casino guests as required.
  • Obtain managerial approval for any shuttle services beyond the standard operational radius.
  • Welcome guests with a positive demeanor and assist them during quieter periods.
  • Demonstrate agility in moving between vehicles as necessary.
  • Follow all cash handling protocols diligently.
  • Answer the valet phone promptly, maintaining professional communication standards.
  • Ensure proper organization of guest keys and tags.
  • Keep the valet area and casino entrance clean and free of debris.
  • Maintain accurate logs and records throughout the shift.
  • Exhibit the ability to multitask effectively across various activities and assignments.
  • Distribute valet tickets and conduct thorough inspections of vehicles prior to parking.
  • Provide strong leadership to guarantee that guests receive friendly, efficient, and accurate service and information, while upholding operational quality standards for maximum guest satisfaction and cost efficiency.
  • Participate in the hiring process for new team members in accordance with company policies.
  • Assist in the training and retraining of all department personnel.
  • Prepare and deliver team member evaluations following company guidelines.
  • Maintain precise personnel and departmental records.
  • Responsible for creating schedules that promote efficient guest service.
  • Effectively manage team members through planning, directing, and assigning tasks; address any team member concerns and resolve conflicts; provide coaching, counseling, and disciplinary actions as necessary; and offer feedback on performance through evaluations and regular one-on-one meetings.
  • Perform any additional duties as assigned.
Qualifications:
  • Self-motivated with minimal supervision required.
  • Proficient in computer applications and various office software.
  • Ability to operate different types of vehicles with both standard and automatic transmissions.
  • Willingness to work as a Valet Attendant when necessary.
  • Strong communication skills with both team members and guests.
  • Team-oriented mindset.
  • Ability to successfully complete the pre-employment process and work flexible shifts, including holidays.
  • Capability to obtain and maintain all required licenses.
Certifications:
  • Valid Virginia Driver's License.
  • Gaming license/registration as mandated by local regulations.
Skills and Abilities:
  • Exceptional verbal and written communication skills.
  • Ability to maintain composure in high-pressure situations and seek assistance when needed.
  • Outstanding interpersonal skills to effectively engage with guests.
  • Prior experience in valet management or customer service roles is essential.