Resort Operations Manager

10 hours ago

Amarillo, Texas, United States Roberts Resorts Full time
Job Summary

The General Manager is responsible for overseeing all aspects of resort operations, including planning, organizing, and leading the team. They must maintain the integrity of the resort, implement policies and procedures, and foster cooperation with government agencies. Additionally, they coordinate between departments to ensure the delivery of high-quality service to guests and residents.

About Roberts Resorts & Communities

Roberts Resorts & Communities operates nationally and is growing rapidly. Our mission is to build community and fulfill dreams through our core values of resourcefulness, integrity, passion, and epic customer service. We are dedicated to making a difference in the lives of 30,000 people. If you are passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.

Key Responsibilities
  • Uphold Roberts Resorts' Core Values Platform to foster a positive work environment and exceptional guest experiences
  • Ensure guests and residents receive exemplary service in line with Roberts Resorts' Customer Service Philosophy
  • Proactively engage with marketing initiatives to boost reservations, occupancy rates, and brand visibility for Roberts Resorts
  • Effectively address and resolve guest and resident complaints to maintain satisfaction and loyalty
  • Lead team member selection, training, scheduling, and development efforts, ensuring adherence to policies and operational standards
  • Collaborate with the management to promptly address any issues that could impact operations or guest satisfaction negatively
  • Enforce compliance with resort rules, standards, and regulations, fostering a safe and enjoyable environment for all
  • Monitor and manage monthly operating budgets, striving to meet revenue goals while controlling expenses
  • Ensure compliance with federal, state, and local regulations governing fair housing laws and resort operations
  • Assist the management team in developing the annual operating budget as needed, providing valuable insights and data
  • Promote the sale of park models, new and pre-owned homes within the Resort, and facilitate the listing and selling process
  • Provide essential data to support capital expenditure and expansion budget planning for the management team
  • Maintain a strong focus on property leadership, fostering a culture of excellence, accountability, and continuous improvement
  • Perform other related duties as assigned
Requirements
  • Leadership: Demonstrated ability to inspire and motivate a team towards achieving common goals and objectives
  • Customer Service Skills: Proficient in providing outstanding service to guests and residents, ensuring their needs are met with excellence
  • Effective Communication: Ability to convey information clearly and persuasively to individuals and groups of customers or associates
  • Strategic Planning: Skilled in developing and implementing long-term plans and strategies to drive the success of the resort
  • Problem-Solving Abilities: Experienced in addressing challenges that may arise, particularly those involving multiple variables in standardized situations
  • Financial Management: Proficient in managing budgets, controlling expenses, and maximizing revenue to achieve financial goals
  • Team Building: Capable of building and nurturing high-performing teams through effective recruitment, training, and development initiatives
  • Adaptability: Able to adapt to various situations and changing circumstances while maintaining a focus on achieving results
  • Decision Making: Demonstrated ability to make timely and effective decisions, considering relevant factors and potential outcomes
  • Conflict Resolution: Skilled in resolving conflicts and managing interpersonal dynamics within the team and with guests or residents
Education & Experience
  • Bachelor's degree in hospitality management, Business Administration, or related field preferred
  • Minimum of 5 years of experience in resort management or a similar leadership role, with proven success in overseeing operations and leading teams
  • Strong knowledge of the hospitality industry, including trends, regulations, and best practices
  • Excellent understanding of financial management principles, including budgeting, forecasting, and profit and loss analysis
  • Experience in customer service and guest relations, with a focus on delivering exceptional experiences and fostering guest loyalty
  • Demonstrated leadership abilities, including team building, coaching, and performance management
  • Proficiency in computer systems and software relevant to resort management, such as property management systems and Microsoft Office Suite
  • Relevant certifications or training in areas such as hospitality management, leadership, and customer service are advantageous
Physical Requirements
  • Constantly stand, walk, push, pull, lift grasp, bend and kneel; Frequently use arms and hands
  • Manual dexterity for handling paperwork and using office equipment
  • Clear vision and hearing for reviewing documents and communicating effectively
  • Capability to lift up and carry up to 30 pounds
Benefits
  • Medical, Dental, and Vision
  • Employer Paid Life Insurance
  • Voluntary STD, LTD, Accidental, and Critical Illness
  • PTO and 11 Paid Holidays
  • 401(k) & 401(k) Match
  • Working in an inclusive community
  • Complimentary stay at one of our resorts
Commitment to Diversity

Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued, and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated, voices are heard, and excellence thrives.

  • Resort Operations Coordinator

    3 weeks ago

    Amarillo, Texas, United States Roberts Resorts Full time

    Job SummaryWe are seeking a highly skilled and experienced Facility Operations Manager to join our team at Roberts Resorts & Communities. As a key member of our maintenance team, you will be responsible for overseeing daily maintenance activities, ensuring compliance with safety standards, and coordinating tasks to maintain the functionality and appearance...

  • Facility Operations Manager

    1 week ago

    Amarillo, Texas, United States SBR Management LLC Full time

    Job SummaryAs a Facility Supervisor with SBR Management LLC, you will lead maintenance operations, coordinate tasks, and ensure compliance with safety standards. With strong communication and organizational skills, you will oversee daily maintenance activities to uphold the functionality and appearance of our facilities, contributing to a positive experience...

  • Facility Operations Manager

    2 weeks ago

    Amarillo, Texas, United States Roberts Resorts Full time

    {"title": "Facility Supervisor Position Summary", "content": "Key ResponsibilitiesLead maintenance operations and coordinate tasks to ensure compliance with safety standards.Oversee daily maintenance activities to uphold the functionality and appearance of our facilities.Collaborate with the General Manager to establish emergency maintenance protocols and...

  • Operations Manager

    1 week ago

    Amarillo, Texas, United States Allied Universal® Full time

    About the RoleAllied Universal, a leading security and facility services company, is seeking a skilled Operations Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our security services.Key ResponsibilitiesStaffing and Scheduling: Manage the staffing and scheduling of...

  • Theatre Operations Manager

    3 weeks ago

    Amarillo, Texas, United States Regmovies Full time

    Job DescriptionJob Title: Theatre Operations ManagerJob Summary:Regmovies is seeking a highly skilled and experienced Theatre Operations Manager to lead our team and drive business growth. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our cinema, ensuring exceptional customer experiences, and...

  • Hotel Operations Manager

    3 weeks ago

    Amarillo, Texas, United States Holiday Inn Express and Suites - Amarillo TX Full time

    Job OverviewWe are seeking an experienced and skilled Hotel Operations Manager to join our team at Holiday Inn Express and Suites in Amarillo, TX. As a key member of our management team, you will be responsible for overseeing the daily operations of the hotel, ensuring exceptional guest service, and driving business growth.Key ResponsibilitiesOperations...

  • Restaurant Operations Manager

    2 weeks ago

    Amarillo, Texas, United States McDonald's Full time

    Job Summary:The Restaurant Operations Manager is responsible for overseeing the daily operations of a high-volume restaurant, ensuring it meets the critical customer standards of Quality, Service, and Cleanliness. This is a key role that involves working closely with leadership to set restaurant goals and develop plans to achieve them.Key...

  • Cafeteria Operations Manager

    2 weeks ago

    Amarillo, Texas, United States VVS Full time

    Job SummaryVVS is seeking a highly skilled and experienced Cafeteria Supervisor to oversee the daily operations of our cafeteria. As a key member of our team, you will be responsible for managing a team of 10-15 employees, ensuring the smooth operation of the cafeteria, and maintaining a clean and safe work environment.Key ResponsibilitiesTeam...

  • Restaurant Operations Manager

    2 weeks ago

    Amarillo, Texas, United States IHOP ACG Texas Full time

    Job OverviewWe are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at IHOP/ACG Texas. As a key member of our management team, you will be responsible for driving sales growth, managing restaurant operations, and leading a high-performing team.Key ResponsibilitiesManage all areas of the restaurant to achieve positive...

  • Restaurant Operations Manager

    1 week ago

    Amarillo, Texas, United States Firehouse Subs Full time

    General Manager Opportunity at Firehouse SubsWe are seeking a highly skilled and experienced General Manager to lead our restaurant team at Firehouse Subs. As a key member of our management team, you will be responsible for the profitable operation of our restaurant, ensuring exceptional guest service, quality, and cleanliness while embracing our company...

  • Housekeeping Operations Manager

    4 weeks ago

    Amarillo, Texas, United States NewcrestImage Full time

    Housekeeping Operations ManagerJob Category: Management Requisition Number: EXECU003627Position OverviewNewcrestImage is seeking a dedicated Housekeeping Operations Manager for our esteemed hospitality property.As a leading entity in the hotel industry, NewcrestImage specializes in the design, construction, and management of high-quality hotels associated...

  • Financial Operations Manager

    8 hours ago

    Amarillo, Texas, United States Sage Oil Vac Full time

    Job SummarySage Oil Vac is seeking a highly skilled Financial Operations Manager to oversee all financial activities within our manufacturing facility. As a key member of our accounting team, you will be responsible for ensuring accurate financial reporting, compliance with regulations, and effective management of financial resources.Key...

  • Business Operations Manager

    2 weeks ago

    Amarillo, Texas, United States Domino's Pizza LLC Full time

    Job Summary:We are seeking a highly motivated and organized Assistant Manager to join our team at Domino's Pizza LLC. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our restaurant.Key Responsibilities:Manage and coordinate the activities of our team members to ensure excellent customer service...

  • Store Operations Manager

    3 weeks ago

    Amarillo, Texas, United States Quick Quack Car Wash Full time

    About Quick Quack Car WashWe are a fast-paced and dynamic organization dedicated to providing exceptional customer experiences. Our mission is to be fast, clean, and loved, everywhere we operate.Job SummaryWe are seeking a highly motivated and experienced Assistant Store Leader to join our team. As a key member of our store operations team, you will be...

  • Financial Operations Manager

    4 weeks ago

    Amarillo, Texas, United States Austin Hose Full time

    Benefits:401(k)Competitive salaryDental insuranceHealth insurancePaid time offTuition assistanceVision insuranceJob Summary: The Financial Operations Manager, reporting directly to the CFO, is accountable for overseeing and managing the Corporate Accounting Department. This role will implement the financial strategy of the organization, engaging with the...

  • Facility Operations Manager

    3 weeks ago

    Amarillo, Texas, United States Roberts Communities Full time

    About the RoleWe are seeking a highly skilled and experienced Facility Supervisor to join our team at Roberts Communities.Key Responsibilities:Lead and manage maintenance operations to ensure the upkeep of our facilities.Coordinate tasks and activities with cross-functional teams to achieve business objectives.Ensure compliance with safety standards and...

  • Restaurant Operations Manager

    2 weeks ago

    Amarillo, Texas, United States Love's Travel Stops & Country Stores Full time

    About Love's Travel Stops & Country StoresWe are a leading travel stop and country store chain, dedicated to providing exceptional customer service and a unique shopping experience.Job SummaryWe are seeking a highly motivated and experienced Restaurant Assistant Manager to join our team. As a Restaurant Assistant Manager, you will be responsible for...

  • Retail Operations Manager

    3 weeks ago

    Amarillo, Texas, United States PetSmart Full time

    About the RoleThe Retail Operations Manager, or Process Leader, is a key leadership position at PetSmart. This role is responsible for overseeing the safety of people and pets, customer experience, inventory management, and financial outcomes within the store. The ideal candidate will have a passion for pets and people, and a desire to grow a fulfilling...

  • Service Operations Manager

    3 weeks ago

    Amarillo, Texas, United States Fun Town RV Full time

    Fun Town RV Service Operations Manager Job Description:We are seeking a highly skilled and experienced Service Operations Manager to join our team at Fun Town RV. As a leading provider of RVs and related services, we are committed to delivering exceptional customer experiences and maintaining a high level of quality in our operations.Key...

  • Restaurant Operations Manager

    3 days ago

    Amarillo, Texas, United States Chicken Salad Chick Full time

    Assistant Manager Job DescriptionThe Assistant Manager plays a vital role in delivering exceptional results through others. They assist the General Manager in creating an engaging environment for restaurant teams and guests, while focusing on operational excellence.As a key member of the restaurant team, the Assistant Manager is responsible for managing...