Housekeeping Operations Manager
2 weeks ago
Housekeeping Operations Manager
Job Category: Management Requisition Number: EXECU003627
Position Overview
NewcrestImage is seeking a dedicated Housekeeping Operations Manager for our esteemed hospitality property.
As a leading entity in the hotel industry, NewcrestImage specializes in the design, construction, and management of high-quality hotels associated with renowned brands. Our company prides itself on fostering a positive culture and genuinely caring for individuals, enhancing their experiences.
The Housekeeping Operations Manager will play a crucial role in optimizing revenue opportunities while ensuring exceptional service standards.
Key Responsibilities
- Enhance Guest and Associate experiences through effective management.
- Oversee the overall performance of the hotel, utilizing strong leadership capabilities to drive revenue and ensure quality service.
- Directly manage the Housekeeping and potentially Engineering departments, and occasionally oversee hotel operations in the absence of the General Manager.
- Inspire and motivate team members to achieve financial goals and maintain high levels of Guest and Associate satisfaction.
- Act as a champion for internal and external communications and maintain accurate records.
Community Engagement
Maintain a positive presence in the community by building and nurturing relationships with local hotels, educational institutions, government entities, and civic organizations.
Quality Assurance
Collaborate closely with the Front Office and Housekeeping teams to ensure that the hotel consistently meets or exceeds NewcrestImage and Brand Standards for Guest Satisfaction.
Leadership Development
Motivate, coach, and train team members, set clear objectives, and hold team members accountable while providing constructive feedback and recognition.
Work Ethic
Exhibit a high level of integrity, take ownership of actions, communicate effectively, promote teamwork, foster a positive work environment, and adhere to company policies and procedures.
Qualifications
- High School diploma or equivalent.
- Effective verbal and written communication skills.
- Possession of a valid driver's license.
Preferred Attributes
- Willingness to accept responsibility and accountability for the team.
- Professional appearance and demeanor.
- Availability to work weekends and holidays as needed.
- Strong communication skills.
NewcrestImage is an Equal Opportunity Employer, committed to a diverse and inclusive workplace. We do not discriminate based on any protected characteristic as outlined by applicable laws.
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