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Triage Phone Operator

2 months ago

Canton, Ohio, United States Aultman Health Foundation Full time
Job Title: Triage Phone Operator - Medical Assistant

Aultman Health Foundation is seeking a skilled Medical Assistant to join our team as a Triage Phone Operator. In this role, you will be responsible for triaging incoming phone calls, collecting patient information, and relaying messages to the correct physician or staff member.

Key Responsibilities:
  • Collect and relay patient information to the appropriate staff member
  • Transfer calls to the correct parties
  • Schedule and adjust patient appointments
  • Interpret orders and print/distribute to necessary parties
  • Handle medication refill requests
  • Address patient complaints and issues, involving a supervisor/manager when needed
  • Assist LPNs/MAs with call-backs and follow-ups
  • Review consult notes and input documents for patient charts
Requirements:
  • Knowledge of common medications and medical terminology
  • Ability to problem solve and utilize critical thinking skills
  • Exceptional computer and typing skills
  • Knowledge of organization's policies and procedures
  • Excellent organizational and time management skills
  • Outstanding verbal and written communication skills
  • Ability to multi-task, prioritize, and meet deadlines
  • Willingness to be adaptable and flexible
  • Teamwork is a must
  • Knowledge of proper documentation guidelines
  • Understanding of commonly used abbreviations
  • Maintain confidentiality, HIPAA, and compliance regulations & requirements
  • Experience with Electronic Health Records (EHR) preferred
  • CPR Certification is required (can be completed upon hire)