Homeless Navigation Specialist for Government Collaborative
4 weeks ago
The Homeless Navigation Specialist position is a critical role within the Homeless Continuum of Care of Stark County (HCCSC), responsible for the day-to-day operations of the Coordinated Entry System (CES) and Homeless Management Information System (HMIS). This individual will conduct intakes, assessments, and provide referrals to housing-related and other services within the community, in accordance with Housing & Urban Development (HUD) regulations.
Key Responsibilities:
- Conduct initial evaluations of participants' housing status, needs, and resources, and redirect them to immediate resources outside of the CES as needed.
- Gather demographic, situational, and financial data from participants entering the CES and enter data into HMIS and CES.
- Complete eligibility and needs assessments for individuals and families entering the CES and enter data into HMIS, and triage emergent needs identified through the assessment process.
- Help participants navigate housing and support service opportunities who are not currently directly participating in the CES.
- Maintain a central prioritization list of participants awaiting housing in emergency shelter and/or other housing.
- Open records and cases in the HMIS and CES, meeting federal requirements for data needs and following all privacy and security requirements.
- Provide information and referral assistance to callers from secondary and post-secondary institutions, social service agencies, law enforcement, emergency services, behavioral health organizations, courts, hospitals, religious entities, etc. regarding participants needing homeless services and/or housing.
- Maintain and monitor bed inventory and prioritization list to refer households based on available openings, household needs, and project requirements.
- Assist in projects with data entry needs, including programs and services, training, and troubleshooting access difficulties.
- Provide customer service support to shelters, other area agencies, county, and federal entities related to shelter and services for homeless individuals and families and for those at risk of homelessness.
- Assist in promoting cultural and linguistic competence within the Stark County community.
- Work congenially and cooperatively with coworkers and the public, maintaining a working knowledge of the Homeless Continuum of Care of Stark County policies and procedures.
- Perform other duties as requested, including attending training and community meetings as directed by the supervisor.
Requirements:
- An individual with knowledge of office practices and procedures, keyboard accuracy and speed, and proficiency in Google Workspace and Microsoft Office is required.
- Must possess an excellent customer-service approach and attitude.
- Experience with homeless individuals, cultural and linguistic sensitivity, and trauma-informed training is preferred.
- Associates degree in communication, social work, or other similar discipline, or equivalent experience is required.
- Experience in phone or direct interviewing of individuals is required.
- Those with lived experience of homelessness are encouraged to apply.
Working Conditions:
The nature of the work requires the ability to operate standard business office equipment, communicate and exchange information, collect, compile, and prepare work documents, set up and maintain work files, and move up to 40 lbs. Travel by automobile will be required occasionally. Work performed in a general office environment, may require availability for additional hours during peak periods, and may require work in a shared office environment. Periodic participation and attendance at organization-sponsored events and meetings are required.
The final applicant selected for this position, prior to appointment, will be required to submit to a drug test for illegal drug use. The test site shall be chosen and paid for by the Board. An applicant with a positive test result will not be offered employment. The applicant will also be subject to any other requirements of Ohio law.
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