Membership Services Coordinator

5 days ago


Arlington, Virginia, United States Association of Fundraising Professionals (AFP) Full time
About the Role The Association of Fundraising Professionals (AFP) seeks a highly motivated individual to fill the Chapter Services and Membership Specialist position. This permanent, full-time role is based in Arlington, VA.

Job Summary
The ideal candidate will support communication between AFP Global and chapters, facilitating connections between chapters and members. They will utilize various technology platforms to strengthen ties between AFP Global and local chapters, enabling chapters to support the mission of the Association.

Main Responsibilities
  • Member/Customer Services: Respond promptly to general Chapter Engagement inquiries and update member and chapter leader records as needed.
  • Chapter Website Program: Maintain administrative aspects of the website program, resolve technical issues, and serve as primary liaison between AFP Global and vendors/service providers.
  • Online Communities: Moderate and update online communities for various aspects of AFP membership, including volunteer leaders, collegiate members, and chapter administrators.
  • Website Maintenance: Coordinate updates to chapter engagement information and the Chapter Resource Guide on the AFP Global website for easy access by chapter leaders.
  • Ongoing Chapter Communication: Produce and coordinate content for bimonthly newsletters to chapter leaders and ensure they receive up-to-date information.
  • Virtual Programming: Support all virtual Chapter leader sessions, including communications, IT support, and identifying potential chapter initiatives.
  • Chapter Programs: Maintain reporting and tracking systems for the Accord process, Chapter Ten Star Awards, IDEA Champion Awards & Scholarship Programs.


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