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Data Center Infrastructure Specialist
2 months ago
We are seeking a highly skilled and dedicated Data Center Technician to join our infrastructure engineering team at EOS USA.
Key Responsibilities- Installation and Maintenance: Install, service, and maintain low voltage category cabling and communications cabling, including pulling cables, racking and stacking equipment, and assisting with cable management tasks.
- Troubleshooting and Repair: Clean fiber and copper connections, perform basic troubleshooting, and follow Method of Procedure (MOP) and Change Method of Procedure (CMOP) guidelines.
- Infrastructure Management: Operate work ticket systems and interfaces for infrastructure management, read and validate port maps, and perform basic troubleshooting.
- Team Collaboration: Coordinate with other team members to ensure efficient project and work order completion, follow company procedures and safety regulations, and provide necessary information to operations management.
- Documentation and Inventory: Complete necessary documentation in written and electronic formats according to company standards and maintain equipment and supplies inventory as required.
- Emergency Response: Respond to emergency situations during or after hours to resolve immediate client concerns and meet service level agreements (SLAs).
- Education and Experience: Associate degree or certification in a technology services/technical discipline, or equivalent work experience, and 2+ years of experience in installing, servicing, and maintaining low voltage cable infrastructure systems.
- Skills and Certifications: Proven ability to install, terminate, and test low voltage cables, familiarity with industry standards including BICSI, ANSI, EIA/TIA, and local and National Electric Code, and industry and manufacturer-specific certifications preferred.
- Customer Service: Strong customer/client service orientation with effective communication and interpersonal skills.
- Physical Requirements: Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds, clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus.
