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Customer Service Representative

2 months ago

Savannah, Georgia, United States Mass Markets Full time
Mass Markets
Job Summary

We are seeking a highly skilled and customer-focused Contact Center Agent to join our team at Mass Markets. As a Contact Center Agent, you will be responsible for handling inbound and outbound contacts in a professional and timely manner.

Key Responsibilities
  • Handle customer inquiries and resolve issues through effective problem-solving and communication skills
  • Lead fact-finding discussions to determine the best options for customers
  • Research systems to find missing information and coordinate with other departments to resolve issues
  • Accurately document and process customer claims in appropriate systems
  • Provide excellent customer service and ensure first call resolution
  • Work collaboratively with the team to achieve customer satisfaction and business goals
Requirements
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and handle multiple customer interactions
  • Strong customer service skills and a passion for delivering exceptional customer experiences
  • Ability to work collaboratively as part of a team
  • Basic computer skills and proficiency in using software applications
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • A chance to make a real difference in the lives of our customers

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.