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Concierge and Guest Services Associate

2 months ago

Richmond, Virginia, United States Commonwealth Senior Living at Chesterfield Full time
Job Summary

We are seeking a highly skilled and customer-focused Concierge to join our team at Commonwealth Senior Living at Chesterfield. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, visitors, and vendors.

Key Responsibilities
  • Greeting and Assisting Guests: Welcome and assist guests, visitors, and vendors in a warm and friendly manner, ensuring a positive and welcoming experience.
  • Providing Information and Directions: Offer information and directions about our establishment, services, and local area, ensuring guests have a smooth and enjoyable stay.
  • Handling Inquiries and Requests: Respond promptly and efficiently to inquiries, concerns, and requests, providing solutions and support as needed.
  • Assisting with Check-in Procedures: Assist with check-in procedures, ensuring a seamless guest experience and resolving any issues that may arise.
  • Coordinating Services: Arrange transportation, make reservations, and coordinate various services for guests as requested, ensuring their needs are met.
  • Managing Concierge Desk Operations: Oversee concierge desk operations, including check-ins, phone calls, and administrative duties, ensuring efficient and effective service delivery.
  • Ensuring Safety and Security: Monitor entrances and authorize access for authorized individuals, ensuring the safety and security of our guests and staff.
  • Responding to Emergency Situations: Respond to emergency situations and provide general assistance to guests when needed, ensuring their safety and well-being.
  • Anticipating Guest Needs: Anticipate guests' needs and provide personalized service to enhance their experience, ensuring their stay is memorable and enjoyable.
Qualifications
  • Excellent Interpersonal and Communication Skills: Possess excellent interpersonal and communication skills, with the ability to interact effectively with guests, staff, and vendors.
  • Strong Problem-Solving and Multitasking Abilities: Demonstrate strong problem-solving and multitasking abilities, with the ability to handle multiple tasks and priorities in a fast-paced environment.
  • Ability to Remain Calm and Professional: Remain calm and professional in a fast-paced and ever-changing environment, ensuring a positive and welcoming experience for guests.
  • Knowledge of the Local Area: Possess knowledge of the local area, attractions, and services, ensuring guests have a smooth and enjoyable stay.
  • Experience in Customer Service or Hospitality: Possess experience in customer service or hospitality, with a strong understanding of the industry and its best practices.
  • Familiarity with Reservation Systems: Familiarity with reservation systems and other related software, ensuring efficient and effective service delivery.
Benefits
  • Employee Referral Bonus Program: Participate in our employee referral bonus program, earning rewards for referring qualified candidates.
  • Paid Training: Receive paid training and development opportunities, ensuring you have the skills and knowledge needed to succeed in your role.
  • Medical, Dental, Vision, Life Insurance, and Health Savings Accounts: Enjoy comprehensive benefits, including medical, dental, vision, life insurance, and health savings accounts.
  • 401k Available to All Employees: Participate in our 401k plan, ensuring your financial future is secure.
  • Tuition Reimbursement: Receive tuition reimbursement, supporting your ongoing education and career development.
  • Employee Assistance Fund: Access our employee assistance fund, providing support during times of need.
  • Flexible Shifts: Enjoy flexible shifts, ensuring a healthy work-life balance.
  • Career Advancement Opportunities: Pursue career advancement opportunities, ensuring your career grows and thrives.
  • Discount Programs: Participate in our discount programs, enjoying savings on products and services.