Concierge Associate

1 week ago


Richmond, Virginia, United States Discovery Village at the West End - IL Full time
Job Summary

We are seeking a highly skilled Concierge to join our team at Discovery Village at the West End - IL. The successful candidate will be responsible for providing exceptional customer service, managing incoming calls, and ensuring a warm and welcoming experience for our residents and guests.

Key Responsibilities:

  • Answering and directing phone calls in a professional and courteous manner.
  • Taking and communicating messages to the intended recipient.
  • Greeting residents, visitors, and employees, and providing general information and directions.
  • Collating brochures for the marketing department and preparing meal tickets for team members and family members.
  • Updating the Resident Phone List and Roster, Move-In and Move-Out Register, and Guest and Sign-In Logs as necessary.
  • Managing appointments for residents and family members, such as hairdresser and transportation services.
  • Maintaining a clean and organized desk and entry area.
  • Organizing and distributing mail to residents, Executive Director, and Department Coordinators.
  • Maintaining resident forms for miscellaneous credits.
  • Adhering to all company personnel policies and established operating policies and procedures.

Requirements:

  • High school diploma or general education degree (GED) preferred.
  • One to three years of customer service experience and/or training; or equivalent combination of education and experience.

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