Guest Services Associate

11 hours ago


Richmond, Virginia, United States Scents Full time
Join Our Team as a Guest Services Coordinator

Scents of Serenity Organic Spa is a leading provider of luxurious, results-driven spa services in Richmond, Virginia. We are seeking a highly motivated and compassionate Guest Services Coordinator to join our team at our Short Pump location.

Responsibilities:
  • Reserve appointments and make confirmation calls to ensure seamless guest experiences
  • Perform daily cleaning and laundry tasks to maintain a clean and welcoming environment
  • Set up and clean up the bath and sauna areas to ensure a relaxing atmosphere
  • Check clients in and out, ensuring a smooth and efficient process
  • Cash handling, counting cash drawer, and closing register to maintain accurate financial records
  • Provide exceptional customer service, recommending spa products and services to enhance guest experiences
  • Sell spa memberships and promote our services to increase revenue
  • Record keeping, including client intake forms, to maintain accurate records
Requirements:
  • 1 year of experience in a spa, hotel, or hospitality setting
  • Strong guest service orientation and a professional image
  • Team player with excellent communication skills and a positive attitude
  • Good organizational skills, attention to detail, and ability to multitask
  • Self-motivated and enthusiastic about providing exceptional guest experiences
Benefits:
  • Competitive pay, including $16 hourly and sales commission on membership sales
  • Employer-contributed health insurance for full-time employees
  • 2 weeks of paid time off and performance-based quarterly bonuses
  • Highly supportive and nurturing management team and a positive work environment

We are a dynamic and growing company that values our employees and provides opportunities for professional growth and development. If you are a warm, kind, and motivated professional who is passionate about providing exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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